Do you ever stop to think about the way you handle visitor management in your business or organisation? For that matter, do you know what visitor management is? Of course you do. You probably use it all the time, without even knowing what it’s called.
In its simplest form, Visitor Management is little more than the book that you use to sign in at reception when you visit someone else’s business premises. There is actually nothing new about that.
What is new is the way technology now handles more aspects of Visitor Management, registering visitors in advance of their arrival, then recording not just who is entering or leaving the premises, but also factors such as their exact whereabouts while they are there and the facilities they are using. It handles building security and access control.
Visitor Management is equally about making preparation for the visit in advance with items like pre-printed ID badges, then being prepared for a visitor’s needs, from the required size of a meeting room to the needs for catering.
Visitor management is becoming easier and more sophisticated, with technology replacing the traditional receptionist. But at what cost to your organisation? The question is, are you trading efficiency for less personal contact and an undifferentiated experience? Does the technology make visitors feel less human and more like items to be processed?
The trick is to find a common ground, to embrace the technology without the technology taking over. To do that you need to look at how visitor management has progressed in recent years and how to make the latest technology work best for you.
To address these issues and more, NFS Technology Group have introduced a new series of three White Papers on Visitor Management. Part 1, The Traditional Model is available now. Download it here.