Snoring? Or Booking Hotels on a Smartphone?

Oct 13, 2016 | 0 Comment

Next week, we’re looking forward to meeting friends old and new at the Independent Hotel Show at Olympia West – and we’ll be talking to them about 5 great reasons why successful hotels are making it mobile these days. The unstoppable rise of smartphones continues – Brits recently told a new report that they check

Get Personal to Fight Off the Attack of the Room Raiders

Sep 07, 2016 | 0 Comment

Recently the number of properties available via Airbnb has fallen. It’s because of regulations introduced to protect living space – but there’s no doubt it’s also a welcome outcome for local hoteliers. The industry has been uneasy for a while about the potential threat from ‘sharing economy’ renters, and there has certainly been an impact.

The Connected Toolkit that Works Like a Charm on Productivity

Aug 12, 2016 | 0 Comment

How’s your productivity these days? Could be better? You’re not alone – a new survey says that a quarter of workers complain that their workplace actually trashes their productivity. But it doesn’t have to be that way. In our long worldwide experience, our clients who benefit from having the most productive workers have one thing

5 ways to make online booking work for you

Aug 11, 2016 | 0 Comment

Online booking? There aren’t many hotels that can survive without it these days – and who’d seriously want to, when 35 million people in the UK alone now have a smartphone? In fact, more than half of hotel bookings come in over the internet, and that’s set to rocket. Having good links with the online

How to mix the generations at work – our videos reveal the secret of success

Jun 30, 2016 | 0 Comment

Seems like everyone’s talking about millennials these days, and no wonder – these young people are making their mark on everything from retail to hospitality and the workplace. Millennial is a handy label for a the generation born after 1980, and whether you run an office, a hotel or a chain of stores, you’ve already

Taming Big Brother in the Workspace

Jun 01, 2016 | 0 Comment

Wouldn’t it be totally cool if companies could track where their employees are? Yes – but in today’s world of safe spaces and political correctness, it may also be impractical or even self-defeating. There’s something about companies wanting to monitor the whereabouts of their employees that has everyone chasing their collective tails. But what if

Are you a new-age Luddite – and is it costing you dearly?

May 20, 2016 | 0 Comment

The original Luddites smashed weaving machines in the 1800s, keen to stop them putting weavers out of work. But since then, Luddite has come to mean anyone who resists technological progress. You may not think you’re a modern-day Luddite. But ask yourself these questions: 1) Do you have younger people working for you? 2) Is

Tackling the 5 Hidden Costs of Space

May 03, 2016 | 0 Comment

When it comes to the overheads in your business, many are in plain view and easy to see – labour costs, for instance, and materials. But all too many businesses find they are somehow losing money every month, and struggle to see exactly where it’s slipping away. Poor space utilisation can be a major culprit –

Can You Get a Taste for the Marmite of the Hotel Industry?

Apr 18, 2016 | 0 Comment

TripAdvisor; it’s the Marmite of the hotel and restaurant industry – we either love it or hate it. But the online review and booking site has just announced that it generated £2bn of visitor spending across the UK in 2014. It also claims it created 22m tourism trips that year around the globe. Love it or hate it?

How Restaurants and Bars can Rise to the Challenge of the Living Wage

Apr 12, 2016 | 0 Comment

Restaurant and Hotel businesses across the UK are this week counting the cost of the newly-introduced living wage. Most agree it’s morally sound – for instance, see what Heiko Figge, head of hospitality and leisure, Moorfield Group, told The Caterer recently. But there’s no doubt the hike in labour costs imposes an extra burden on

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