Are you a new-age Luddite – and is it costing you dearly?

May 20, 2016 | 0 Comment

The original Luddites smashed weaving machines in the 1800s, keen to stop them putting weavers out of work. But since then, Luddite has come to mean anyone who resists technological progress. You may not think you’re a modern-day Luddite. But ask yourself these questions: 1) Do you have younger people working for you? 2) Is

Tackling the 5 Hidden Costs of Space

May 03, 2016 | 0 Comment

When it comes to the overheads in your business, many are in plain view and easy to see – labour costs, for instance, and materials. But all too many businesses find they are somehow losing money every month, and struggle to see exactly where it’s slipping away. Poor space utilisation can be a major culprit –

Can You Get a Taste for the Marmite of the Hotel Industry?

Apr 18, 2016 | 0 Comment

TripAdvisor; it’s the Marmite of the hotel and restaurant industry – we either love it or hate it. But the online review and booking site has just announced that it generated £2bn of visitor spending across the UK in 2014. It also claims it created 22m tourism trips that year around the globe. Love it or hate it?

How Restaurants and Bars can Rise to the Challenge of the Living Wage

Apr 12, 2016 | 0 Comment

Restaurant and Hotel businesses across the UK are this week counting the cost of the newly-introduced living wage. Most agree it’s morally sound – for instance, see what Heiko Figge, head of hospitality and leisure, Moorfield Group, told The Caterer recently. But there’s no doubt the hike in labour costs imposes an extra burden on

Is Your Business Ready for Generation Z?

Mar 20, 2016 | 0 Comment

We all know Millennials – people born from the eighties to early nineties  – as the generation who live on their mobile phones, love the Internet and latch onto all things digital.  They want their entire lives to be connected – particularly in the workplace – but their connectedness also makes them feel pressurised to

How Technology Impacts on our Holiday Decisions

Mar 04, 2016 | 0 Comment

With the winter months finally coming to an end, we can all look forward to precious summer holidays. In the travel and tourism sector, there is an ongoing battle from travel agents to hotels directly looking to capture our attention.

Is Your Business Ready to Operate in the Cloud?

Feb 18, 2016 | 0 Comment

Estimated Growth Research from Ernst & Young has revealed that £8.5bn could be added to the UK from flexible working, through more productive use of available flexible working hours. The professional services firm found that two out of three firms say that flexible working helps motivation, commitment and employee relations. To support flexible working, companies

Become a Star Player of the Casual Dining Revolution

Feb 17, 2016 | 0 Comment

The way we eat is changing, all around the world – we’re swapping fine dining napkins and fast-food cartons for something that combines the merits of both.

How Savvy Operators Can Capitalise on the Trend for Casual Dining

Jan 29, 2016 | 0 Comment

We’ve loved to eat out for many years, but right now, the dining industry is experiencing a revolution in what customers want. In May 2015, for the first time in our entire existence, we spent more in restaurants than grocery stores, according to US analyst Aaron D Allen. But a whole new generation of diners is

Is your event management technology supporting a great guest experience?

Guest experience
Jan 12, 2016 | 0 Comment

Over the last 3-5 years, we’ve seen major changes in events and conferences that have really stuck. The days of mailing lists, brochures and awkward networking are far behind us… The Internet, along with other technological developments is dominating the path to event success. Today, whether for a meeting, conference or a wedding, there are

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