Company Profile
NFS Hospitality Corporation is an international provider of software solutions and services for hospitality, leisure, conference venue and corporate markets. Established in 1994, with offices in the UK, Ireland, USA and South Africa and Business Partners in the Middle East and Far East, NFS serves an international customer base of over 1,000 clients.
Our Business Offering
NFS provides software, hardware and a full range of services to hundreds of customers around the world.
Our clients include independent hotels, hotel groups, conference venues, restaurants, bars, nightclubs, golf & private member clubs and major international corporations, including in the legal, financial and education sectors.
Typically NFS staff will assist in 4 key areas:
Industry-Leading 24/7 Helpdesk
NFS operate a 24/7 manned Helpdesk and are able to respond flexibly to all clients’ needs, offering practical assistance and support in creating customised solutions that best fit their individual businesses.
An automated Helpdesk tracking system is used which makes it possible for us to track the resolution of problems and report back to clients on the nature and frequency of support calls. In doing so we are able to identify specific issues – for instance a need for additional training or a product malfunction that needs to be addressed.
Outstanding Customer Service
Our company philosophy is focused on the provision of outstanding customer service and is based around the following key principles:
- Solve as many problems as possible when calls are placed
- Allocate priority to customer problems which are having a direct impact on the client’s business, eg, system-down scenario
- Be able to connect to the client system by prior arrangement to ensure NFS can deal with issues promptly
- Log outstanding matters for escalation to more senior Helpdesk staff and ensure that reminders are automated using the Helpdesk system
- Treat all clients who call for support with courtesy and ensure good communication on all outstanding issues
- Conclude service level agreements with major clients to cover their unique operating requirements, eg, a late-night event.
Integrated Solutions
We design our product suite to promote integration and constantly develop ways to assist you with the task of creating a more integrated total solution.
The NFS product suite gives you a dual benefit: you gain an outstanding range of software whilst our consultancy experiences enables you to ‘connect’ key aspects of your business in the most effective way. This frees up staff time to enhance your customer service and lowers operating costs.
The bottom line? A better long-term return on investment.
Business Partnerships
As a Microsoft Certified Solutions Provider, NFS is able to offer clients training and assistance on a range of Microsoft solutions.
To ensure our client’s benefit from industry-standard technologies, we have partnered with many leading technology providers, including Microsoft, IBM, Toshiba and Radiant Systems. Please visit our Business Partners page to find out more.
