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| Our client base is international and the case studies below illustrate the depth of experience we have in providing clients with a total hospitality solution. |
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| Contact NFS Hospitality to
learn more about our solutions. |
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UK: 0800 731 8451
Ireland: 01 6127090
USA: (917) 210 8205
SA: 011 394 9554/6/7 |
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Company Overview |
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NFS Hospitality
Corporation is an international provider
of hospitality software. Established in
1994, NFS have offices in the UK,
Ireland, USA and South Africa. NFS also
have Business Partners in the Middle
East and Far East.
NFS services an international customer
base of over 1000 clients.
NFS Services
As a specialist software provider, NFS
has a highly experienced team of
technical staff with significant
hospitality industry experience. In
addition to the provision of software,
NFS offer a range of services.
Our services include:
- Installation and training
- Hardware and networking
- Software and hardware support
- Systems integration
- Wireless network implementation
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Market Sectors
NFS provides software, hardware and
services to hundreds of customers,
worldwide. NFS clients include
independent hotels, hotel groups,
conference venues, restaurants and major
international corporations.
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NFS delivers its solutions through four operations divisions:
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Outstanding
Customer Service
Our company philosophy is focused on the
provision of outstanding customer
service.
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It is based around the following key principles:
- Solving as many problems as possible when the calls are placed.
- Allocating priority to customer problems which are having a direct impact on the clients business e.g. system down scenario.
- Being able to connect to the client system by prior arrangement to ensure NFS can deal with issues promptly.
- To log outstanding matters for escalation to more senior Helpdesk staff and ensure that reminders are automated using the Helpdesk system.
- To treat all clients who call for support with courtesy and ensure good communication on all outstanding issues.
- To conclude service level agreements with major clients to cover their unique operating requirements e.g. a late night event.
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NFS operate a 24/7 manned Helpdesk. All
clients operating NFS software generally
contact NFS for support of the NFS
software as well as a number of
different IT components, which could
include hardware, networking and other
IT related areas.
An automated Helpdesk tracking system is
used which makes it possible for NFS to
track the resolution of problems and
report back to clients on the nature and
frequency of support calls. In doing so
we are able to identify specific issues,
for example, a need for additional
training or a product malfunction that
needs to be addressed.
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Integrated Solutions
We design our product suite to promote
integration and constantly develop ways
to assist you with the task of creating
a more integrated total solution.
For example, take our Aloha EPOS
solution. We have now added restaurant
reservations and stock control, thus
providing restaurant operators with a
complete solution.
Similarly, our Rendezvous conference and
catering management solution has
interfaces with a range of accounting
systems but also offers connectivity
with a corporate bookings portal, thus
providing a total solution for our
larger corporate accounts.
Our product suite gives you a dual
benefit: you get an outstanding range of
software while our consultancy
experiences enables you to connect key
aspects of your business in the most
effective way. This frees up staff time
to enhance your customer service and
lowers operating cost. The bottom line?
A better long-term return on investment
(ROI).
Business Partnerships
As a Microsoft Certified Solutions
Provider, NFS is also able to offer
clients training and assistance on a
range of Microsoft solutions. Many of
our clients operate an extended day, so
NFS provide a 24-hour manned Helpdesk,
365 days a year. As a medium sized
company, NFS is able to respond flexibly
to client needs and offer practical
assistance and support in creating
customized solutions for major clients.
To ensure our client's benefit from
industry standard technologies, NFS have
partnered with many of the leading
providers of hardware and software. Our
alliances include partnerships with
companies like Microsoft, IBM, J2,
Symbol, Oracle and Sage Accounting.
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