Self Service Interface
Rendezvous Maximises Sales And Operational Effectiveness At All Levels
Our Self-Service module is an additional interface to the Rendezvous system that gives team members access to Rendezvous via the company’s intranet.
The software transforms any meeting room operation by greatly boosting the productivity of team members as they can actually make/request room bookings, put in room requests, view the diary, request additional resources, reschedule bookings and add visitors to their meetings.
However meeting room managers retain overall control over the rooms, and as the Self-Service module is fully configurable, are able to decide exactly how much information is available to users; for example, the software can be configured to allow users to make full bookings or simply put in a request for a particular type of room.
Additional Benefits
Our Self-Service interface has several additional features to benefit event organisers and room bookers, including:
- Reduces time-consuming phone calls and emails
- Provides access to the diary
- Streamlines interaction between meeting room managers and all other team members
- Meeting room managers are alerted to each new booking and can set up time restrictions for changes to bookings
- Managers have the option of requiring Self-Sevice users to make changes via the meeting room managers
- Allows a variety of team members to make/request bookings
- Meeting room managers retain control
- All processes are performed through the company intranet
The Self Service booking screen can allow the user to look for available rooms that fit their criteria, including dates and times, which location, number of people, layouts, room types, (i.e. Conference room vs. Video Conference room) and more. Available rooms may display with additional information including a room image.
Capture ALL Bookings
A complete list of bookings is also captured and stored within the database, including provisional and cancelled bookings – an important tool for sales and marketing.
The capturing of bookings within Rendezvous will allow you maintain a close view of market trends, and gives you the ability to achieve forecasting year on year, which is useful for meeting seasonal trends and increasing the annual % growth.
It will also allow you to see where business and revenue is coming from, as well as highlight potential opportunities that may have been overlooked. Rendezvous can provide statistical data relating to types of businesses entering the premises and also the types of events those businesses are running, again providing a platform from which to build an organisation’s events business.
Prospective Client Database
Potential contacts/clients can be stored in the Prospective Client Database. This is separate from the Active Client Database and is another very useful sales tool. Clients can be transferred from the prospective database to the active client list in a simple one-step process; by clicking on the ‘Transfer Client’ button, all collected data is maintained.
Client Contact Registry
The Client Contact Registry (CC Reg.) logs all communications between clients and venue staff as well as the actions and documents associated with each communication, making it easy to manage client relations.
Autotraces
To ensure a high level of service to customers, staff can use automated activities, known as Autotraces. The system automatically generates activities such as deposit request, deposit due, enquiry follow up, mailshot follow up and the release of booking an option.
