24/7 Support for All Software Clients
NFS provide fully manned, 24-hour software support 7 days a week, 365 days a year. Clients can select from a range of support levels to suit their operating needs and budgets
Typically, hotels software support is 7.00am to 11.00pm, while standard conference and banqueting cover is on a 9.00am to 5.00pm basis.
Extended maintenance cover, normally required by larger properties, provides full 24-hour software support, with the additional benefit of regular software upgrades, as new features become available. Hardware maintenance is also provided, 7 days a week, 365 days a year, where required. NFS also offer hardware and networking support and Service levels are offered to meet customer needs.
Our infrastructure services are delivered in conjunction with Business Partners who specialise in specific areas of the market, spanning PC equipment, POS equipment, wireless solutions and wide area networking. As a result of these partnerships, NFS clients have access to a range of services based on a single point of contact.