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| Our client base is international and the case studies below illustrate the depth of experience we have in providing clients with a total hospitality solution. |
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| Contact NFS Hospitality to
learn more about our solutions. |
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UK: 0800 731 8451
Ireland: 01 6127090
USA: (917) 210 8205
SA: 011 394 9554/6/7 |
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Naval Club implements integrated membership system |
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It was the approach of the year 2000 and anxiety about the “Millennium bug”
was high. This was the trigger for London’s Historic Naval Club to implement
the NFS suite of hotel and EPOS solutions.
However, for its membership needs, the Club continued to use IMIS as its core membership solution
until March 2007, when it realized the benefits to be gained from the IBS Membership System from NFS
Hospitality. The IBS Membership System
is a fully integrated membership, food
and beverage and access control
solution. |
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Based on a single membership card, the IBS
Membership System is ideal for a club like the
Naval Club as it offers members simplicity of
payment, access to the club and the ability to
charge for many different items, from
accommodation to restaurant food and drinks.
On installation of the system, all members were
issued a new Naval Club branded card that provides
them with secure access to the facility. From a
management viewpoint, the IBS Membership System
captures and tracks different aspects of the
relationship between club and member, from member
privileges to their club account facility.
The IBS food and beverage system is also very easy
to use, greatly helping all staff as they deal with
member-specific needs. The integration of access
control for both staff and members provides the Club
with real time information on who is in the
facility, ideal when dealing with a security matter.
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Customized reporting
To meet the Naval Club’s specific needs, NFS have
enhanced the software to provide management
information, particularly in the area of ad hoc
reporting. By the end of this year, the IBS
Membership System has been linked to the NFS
accommodation management solution, making member
information easily available to the front desk for
check-in and
other purposes. With this data, customer service is
immediately improved.
Commander John Prichard comments, “The new IBS
Membership System is coming on really well and
members now have the benefit of a single member card
to gain access to the facility. They can also charge
all services at the Club and easily add funds to
their accounts. This is good for our cash flow.”
The Naval Club, situated in Mayfair, London, was
purchased in 1946 by the RNVR Officers Association
as a meeting place for all RNVR Officers where they
could keep in touch with each other and be able to
meet, relax and reminisce with others who had
similarly experienced service with the Navy.
The IBS Membership System is one of a suite of
hospitality and leisure solutions marketed and
supported by NFS, one of the leading hospitality
companies in the UK. |
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