Since its
inception in 1871,
Winchester Guildhall has
been home to the Council’s
law courts, museum, l ibrary
and police station. In 1985
the Guildhall underwent an
extensive refurbishment that
combined the old with the
new: a modern conference
venue was created within the
historic building.
The facilities are
extensive: the King Alfred
Hall is one of the largest
function rooms in Hampshire
and can seat up to 620
people.
In keeping with its new
look, the Guildhall is now
home to the most advanced
booking system available
Rendezvous, the
browser-based meeting
room,conference and catering
management solution from NFS
Hospitality.
The Council was using a
Maestro package but did not
find it sufficiently user
friendly or flexible when
changing bookings. So the
search was on for a new easy
to use booking system.
Rendezvous was selected.
From its implementation in
2005, Winchester staff have
found it intuitive and very
easy to use. As usual with
this solution, the
installation went smoothly:
there were no problems in
transferring the
data of more than 1,500
active clients. Winchester
had high praise for NFS
support during the
implementation.
“Rendezvous’ benefits have
been significant,” says
Brian Capeling, Winchester’s
Finance and Administration
Officer. “The ease of use of
the software, particularly
diary management, makes it
easy for a new staff member
to be trained and provides
information on availability
for new enquiries.”
Brian also likes his new
reporting flexibility. For
example, the new Query Tool
is very useful in terms of
data extraction. How many
times was a certain
projector rented last month?
No problem: Rendezvous has
the answer.
As a Rendezvous user, Brian
sees understanding of the
various set-up aspects of
the software as key to
success.“We had a detailed
implementation plan
involving our team and the
NFS trainer, and this worked
well for us.”
Going forward, Brian expects
to expand his marketing
efforts with Rendezvous.
“We are now beginning to use
Rendezvous for marketing
purposes and this will be
valuable leading up to key
events like Christmas.”
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