With a team of over 70 staff, NFS provides a range of services to complement the software and hardware offerings:
01. Operational and Project Consultancy Services
With any project, we work flexibly with your team to ensure implementation is planned according to a stringent project methodology – this ensures that we deliver the appropriate solution for your developing needs and makes sure the project is delivered on time.
Our Project Methodology Uses the Following Steps:
- Project requirements discussion
- Implementation planning
- User training
- Development of the helpdesk/support plan
- Production of user specific documentation
- Go-live planning
- Post implementation monitoring
- Client relationship management
- Post implementation action plan
By following this process we guarantee that we offer a solution that more than meets our clients’ needs by working in a transparent and consultative manner.
02. Implementation Services
A Typical Implementation of Our Software Will Comprise:
- Software installation
- Software configuration
- Data migration
- Hardware implementation
- Cabling (if required)
- Server configuration
- Implementation and testing of interfaces
- Performance testing of hardware
- User training
We also offer software development and reporting services to provide theperfect solution for your needs now and in the future.
If You Choose Our Cloud Option We Provide a Number of Further Services Such As:
- Hosting of the server
- Server configuration
- Automated data backup
- Software installation
- Implementing business continuity
- Automatic upgrades
As a company where staff have achieved PRINCE 2 project management and Scrum software development qualifications, you can rest assured the implementation will run smoothly – we follow a set of stringent project and development methodologies.
03. User Training
We have developed comprehensive training programmes for our clients with training both for the end user and management team. Training usually lasts between three and six days and we can also offer training to your IT and management teams. Our programmes are designed to cover all aspects of our solutions:
- System configuration
- Functionality and overview of the solution
- Back office functions
- Go Live
Before we start training, our project manager will be in contact to discuss the training plan and also the system configuration which will be tailored to your own specific needs. Shortly before the training session, we issue a detailed training plan which outlines all the steps that will be covered. With this level of detail and care we can ensure that your staff will be fully capable of using the solution from day one.
04. Data Management Services
We offer a full database management service based on your needs and requirements. We have been successfully developing databases for our clients for years, and pride ourselves on understanding what you want to achieve and delivering on time and on budget. Typically, such changes can be turned around in one working day.
For Our Restaurant Clients, for Example, We Provide Changes Covering:
- Adding new employees
- Price changes and name changes
- Major menu changes
- Table plans
- Configuration changes
In addition, we offer a full data migration service so you can enjoy a fast transition of your existing system data – for example, we can import your menus from Excel into our point of sale.
We work closely with our group clients so these changes are applied at the level required. Whether it is across the group or at store level, we can tailor the service in a highly granular fashion. We make it easy, for example, to deploy price promotions across a whole group at a predefined time. We also put these changes through a vigorous testing programme so everything works first time.
For Our International Corporate Clients We Can Offer a Data Management Solution Which Includes:
- Client data collection
- Defining the data to be collected
- Data migration •Database configuration of buildings, rooms, layouts etc.
- Setup of user identifications and security levels
- Post go-live configuration changes
For our international clients we offer a solution which covers local database and configuration settings as well as global settings. We can offer a range of data import solutions from their existing solutions so manual data entry is minimised.
05. Integration Services
NFS recognise that different businesses have different needs when it comes to software, so we work with a number of industry leading solutions to enable us to offer you the total solution.
A typical example would be linking our hotel front of house solution to leading back office accounting solutions such as Sage or Quickbooks.
We Offer Far More than That, Though. We Have Deployed Solutions Which Involve Integration With:
We have worked with major CRM and marketing automation solutions, such as Mailchimp, to ensure their prospect and client data is always in sync and to offer the full capabilities of a best of breed email marketing solution.
We integrate with a range of industry-leading AV panel solutions such as AMX, Evoko and QED. Our solution is flexible, affordable and works seamlessly. We aim to offer our clients the widest choice of hardware platform and we are happy to undertake custom implementation work if required.
Video Conference and Telepresence
We work with all the major VC solutions, such as Cisco and Polycom, to offer a smooth client experience where rooms and videoconferencing can be booked in one simple process and across multiple time-zones.
Our front of house solution works with all the major GDS, enabling hoteliers to leverage platforms such as Agoda, Laterooms, Lastminute and Hotels.com whilst ensuring all rates are optimised and room inventory is in sync between the PMS and GDS.
Loyalty and Guest Marketing
We work with the leading loyalty and guest marketing solutions so our clients can drive campaigns across multiple channels such as SMS, email, Facebook and twitter coupled with advanced analytics to ensure constant improvement of marketing communications.
Whether you are looking to enhance your bar service with a fixed terminal or offer mobile payment to your restaurant guests to increase table turns, our solutions will work with any of the major payment processors.
Our EPOS solution fully integrates with kitchen automation systems so you can take advantage of the time savings, efficiency boosts and improved customer service that solutions such as kitchen video offer.
06. Custom Development
We offer a range of custom options including the development of interfaces to third-party solutions. For example, for our public sector clients we have developed interfaces to accounting systems, and for a large PGA golf course we have developed custom links to their email marketing solution.
For clients who are looking for information bespoke to their own business needs, we also offer a report-writing service – all part of our commitment to providing a tailored solution which fully meets our clients’ needs.
For smaller clients who may not have a large internal IT infrastructure we offer a hosting option so they can enjoy our solutions with an overall low cost of total ownership and minimal initial capital expenditure.
Larger clients can choose to move their solutions into the cloud, as part of the trend for outsourcing IT. They rely on us to provide a fully managed service.
Regardless of the size of your operation we can guarantee that you will benefit from 24/7 access to our software with an uptime of over 99%.
Clients benefiting from our hosted service include Gloucester Rugby Club, Branston Golf & Country Club, the Royal Institute of Chartered Surveyors and the University of Manchester Innovation Centre.