Customer Service

Guaranteed Responsive Customer Service – 24/7 a day

As we appreciate that support may be needed at mission critical times, we strive to offer the fastest resolution so that any disruption to service is minimised. Our support team is available 24/7 to ensure that you always have access to a helpful person.

In order to ensure that we offer the fastest resolution, we have deployed a world-class automated tracking solution which enables us to make sure that all help desk requests are responded to quickly and that also enables us, where appropriate, to escalate calls to senior management so that you can rest assured that you have the best attention. We have formalised this process with an extensive service level agreement so you can rest assured of the best possible service.

However, don’t just take our word for it. We have recently received an award from leading customer service provider Moneypenny  in recognition of our outstanding service.

For more information about the full range of services we provide please visit the main services and support page.

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