It’s the exceptional ease of use of the roomMaster property management software, coupled with excellent client service, that have made Misty Hills a lasting client of NFS Hospitality.
Misty Hills Country Hotel, Conference Centre and Spa lies nestled at the foothills of the Swartkop Mountains, at the edge of the beautiful Kromdraai valley, a World Heritage site known as The Cradle of Humankind.
An affiliate of the Warwick International group of hotels, this charming stone-built complex has been converted into a rustic but tasteful venue that embodies the ethos of Africa.
Ideally positioned with easy access to major metropolitan centres and airports in the Gauteng district, Misty Hills has over 195 guestrooms, a spa, and a wide range of meeting room and conference facilities to cater for events of all sizes. The world-famous Carnivore Restaurant, where a range of African antelope and game meat are grilled on African spears over charcoal fires and carved at the guests’ table, are a unique feature of this truly South African rural hotel.
NFS first implemented roomMaster hotel management solution at Misty Hills in 2002. The latest version of the hotel software was then installed in 2007 and according to Pierre Goffinet, Group IT Manager at the property, the entire process took a mere one day for the installation followed up by a short period of staff training, so that all could use the software to its full capability.
“The training process is repeated every year to keep all staff up to date, and I must say that once the training is complete, it’s extremely simple to use,” says Mr Goffinet.“This software caters
perfectly to our needs and we certainly use it to its full extent. All data associated with our guests is recorded along with keeping up-to-the-minute accounting records.”
Sunil Menon, Managing Director of NFS Hospitality in South Africa, and Linzi Chapman, Area Manager for the Western Cape, are the main points of contact for Misty Hills and according to Mr Goffinet, “The entire NFS team constantly strives to assist us in any way possible, continuously making the software smarter and even more suitable to our requirements.”
roomMaster software is a complete hotel management solution for properties of all sizes. Regardless of the size of the hotel or resort, this powerful and affordable software effectively manages hotel reservations, guest accounting, history, rates, sales & marketing and internet bookings. With a range of stand-alone or networked features, the stability and functionality of this software is unrivalled, together with the fact that it requires very little training time because it is so easy to use.
Some of the Key Features of roomMaster Include:
- Complete reservations functionality – Unlimited number of room and rate types with automated confirmation letters Group check-in and checkouts – Users can auto assign rooms at the click of a mouse
- Comprehensive accounting capability – With interfaces to many industry standard accounting systems such as Sage and QuickBooks
- Guest history and marketing – Whether your guest checked out last week or last year, all data is still readily available
- Log maintenance issus on a handheld device – Using iQ Anywhere, users can log detailed descriptions of work required and send reports to maintenance staff
- Full integration – For cell phone, voicemail, restaurant POS, key locks and central reservation systems
roomMaster is a fully integrated package, installed at over 2,500 hotels in 50 countries. This large global client base makes it possible to deliver product reliability and new features to keep client facilities at the cutting edge of hospitality technology.
NFS Hospitality established its operations in South Africa in 1996, and operates as a small, core team with each and every staff member completely hands on in the day-to-day operations and interaction with clients. The firm is passionate about ensuring that each and every client receives personalised attention – not only during the installation and training process but through dedicated aftersales service, backup and support. It’s important to NFS that clients are getting the very best out of their software.
“We want our customers to be 100% satisfied with their purchase,” says Mr Menon. “It’s in our best interests to not only to ensure clients are completely comfortable with using our software, but that we make ourselves available to them at all times to assist with any queries, or to work together to enhance the functionality of our products in the future.”
“The service from NFS is exceptional. In six years, the longest I have ever had to wait for assistance is a couple of hours, and that was only due to all the support staff being on call at the same time. But this is certainly rare,” concludes Mr Goffinet.