The approach of the year 2000 and anxiety about the Millennium bug were the triggers for London’s Historic Naval Club to implement NFS Hospitality’s suite of hotel and EPOS solutions.

Integrated Membership, F&B and Access Control

However, for its membership needs, the Club continued to use IMIS as its core membership solution until March 2007, when it realised the benefits to be gained from the IBS Membership System from NFS – a fully integrated membership, food and beverage and access control solution.

Based on a single membership card, the IBS Membership System is ideal for a club like the Naval Club as it offers members simplicity of payment, access to the club and the ability to charge for many different items, from accommodation to restaurant food and drinks.

On installation of the system, all members were issued a new Naval Club branded card that provides them with secure access to the facility. From a management viewpoint, the IBS Membership System captures and tracks different aspects of the relationship between club and member, from member privileges to their club account facility.

The IBS food and beverage system is also very easy to use, greatly helping all staff as they deal with member-specific needs. The integration of access control for both staff and members provides the Club with real-time information on who is in the facility, which is ideal when dealing with a security matter.

Customised Reporting

To meet the Naval Club’s specific needs, NFS enhanced their software to provide management information, particularly in the area of ad hoc reporting. The IBS Membership System has now been linked to the NFS accommodation management solution, making member information easily available to the front desk for check-in and other purposes. With this data, customer service is immediately improved.

Commander John Prichard comments, “The new IBS Membership System is coming on really well and members now have the benefit of a single member card to gain access to the facility. They can also charge all services at the Club and easily add funds to their accounts. This is good for our cash flow.”

The Naval Club, situated in Mayfair, London, was purchased in 1946 by the RNVR Officers Association as a meeting place for all RNVR Officers where they could keep in touch with each other and be able to meet, relax and reminisce with others who had similarly experienced service with the Navy.

The IBS Membership System is one of a suite of hospitality and leisure solutions marketed and supported by NFS, one of the leading hospitality companies in the UK.

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