The Tufted Duck Hotel on the north-east coast of Scotland has been using roomMaster property management software for six years and, says Manager Ben Genese, there is no way the hotel could run without it.

The Tufted Duck Hotel The Tufted Duck is a privately-owned boutique hotel in the historical fishing village of St Combs, close to Aberdeen. It offers accommodation in 20 rooms with panoramic coastal views and options of single through to executive suites. Conventions and functions are catered for and a ballroom can accommodate in excess of 200 guests.

In one complete solution roomMaster is an exceptionally powerful package that easily and seamlessly handles reservations, sales ledger, point of sale, real-time commission-free internet bookings… and more.

“The software is absolutely essential for our business,” says Ben Genese. “It runs faultlessly and reduces labour time, allowing staff more time for guests – something we pride ourselves on.”

“We rely on its flexibility, like the way we integrated the phone system into the software after installation. Recently we added iQ-POS point of sale software into the day-to-day running of the hotel.”

Whilst being fully featured point of sale software in its own right, iQ-POS is tightly integrated with roomMaster to give bill-to-room capability with touch-screen technology and detailed reporting for fast decision making.

Thanks to roomMaster’s integration with SiteMinder – the online room inventory and room booking system with connections to the world’s leading booking websites – Tufted Duck guests can easily book rooms online.

Ben admits that the staff needed serious training, but he has nothing but praise for the way NFS technicians were happy to make the journey to the north of Scotland to ensure staff were correctly trained in the use of the system.

“Not only is the software brilliant, but NFS also score ten out of ten for support,” says Ben.

roomMaster is a product of the NFS Technology Group, international providers of best of breed solutions and services for hotel, restaurant, hospitality, leisure, conference venue and corporate markets. With offices in the UK, Ireland, USA and South Africa and Business Partners in the Middle East and Far East, NFS serve an international customer base of more than 1,000 clients.

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