Welcome to the new issue of Venue Matters from NFS Technology. Here’s what you’ll find in your latest newsletter:
Hosted software solutions
Siemens Crystal puts Rendezvous to work
An easy decision for Birmingham Botanical Gardens
Two centres – one simple software solution
The power behind a peaceful conference centre retreat
NFS Client Forum
Powerful scheduling and booking software is essential to the running of a successful conference or events centre. If the solution is automatically upgraded as new versions are released, so much the better. If it can be installed with no upfront capital cost, low cost of ownership and no need for IT technicians to run it – that makes it just about perfect.
To fulfil all these requirements Rendezvous SaaS is the preferred choice for many venues today.
The Rendezvous suite of software from NFS Technology has long been recognised as a leading solution designed with commercial and unique venues in mind, to offer comprehensive room and resource scheduling capabilities.
‘SaaS’ stands for ‘Software as a Service’. It’s also known as ‘on-demand software’ and ‘cloud computing’. The solution is deployed over the internet as a service on demand. To run it all you need is a PC with broadband access.No applications are installed on site.
The complete functionality of the Rendezvous suite becomes available in a secure, quickly-deployed, hosted environment where changes to software are made automatically without the need for involving a company’s IT department.
NFS will arrange system set-up and staff training, meaning you can be using the package within days. NFS will handle all technical issues, with a multi-location hosting facility, based in London and Leeds.
Consider the Advantages:
- you pay only for the services you need, plus a lowmonthly charge per active user.
- Your data is backed up and you are always using the latest software release.
- Events are handled more efficiently, saving time and money.
- Business is generated more easily, leading to more profit.
- Comprehensive management information leads to better business decisions, increasingrevenue, service and profit.
Here’s What Rendezvous SaaS Gives You:
- Advanced calendar management with instant room and foodservice availability.
- Complete customer database with client purchasing history, ideal for marketing.
- All event documents such as Banquet Event Orders (BEOs), contracts and deposit requests produced automatically.
- Powerful menu and package handling to facilitate easy conference booking for staff.
- Excellent management reports to cover client revenue production, room usage statistics, revenue forecasts, and a host of event planning reports.
The Siemens Crystal is an exciting new visitor attraction in London’s Docklands, designed by Siemens as a sustainable cities initiative to explore the future of cities. It is one of the world’s greenest buildings, using solar power and a ground source heat pump to generate its own energy, meaning no fossil fuels are burnt within the building.
Home to the world’s largest exhibition focused on urban sustainability and a world-class centre for dialogue, discovery and learning, The Siemens Crystal hosts events from small meetings to large conferences.
With such a pedigree, Rendezvous SaaS was the obvious choice to replace a booking system that, in the words of Operations Manager Josh Palmer, was labour intensive, lacked an audit trail and was prone to mistakes.
“We chose Rendezvous SaaS because of its flexibility, simplicity and its friendly interface,” says Josh. “The solution provides a transparent diary system so all users have access to the latest availability. The Events Team at The Siemens Crystal now have more time to focus on customer service as some of the internal users can book their own meetings and equipment.“
“Producing weekly reports to internal departments, as well as generating invoices after an event have now also become tasks that take a fraction of the time that they used to before we installed Rendezvous Saas.“
Birmingham Botanical Gardens offer the perfect setting for banqueting, conferencing and weddings, with four venues in beautifully decorated listed buildings, and fully equipped state of the art facilities. Catering comes from award-winning caterer Ampersand, part of the CH&Co group which holds a Royal Warrant by appointment to Her Majesty The Queen as caterer.
“Ampersand chose Rendezvous because of previous experience in two of our other venues,” explains Venue Area Sales Manager Claire Phelps. “Since using Rendezvous over the past four years in other locations we have found the system straightforward to use. The team were very enthusiastic about it, so introducing the solution to Birmingham Botanical Gardens was an easy decision to make.“
“We reviewed other systems in the market place, and found Rendezvous to be the best solution for our business. It’s user-friendly, which helps with the initial set-up and for getting the team up and running as quickly as possible.“
“Rendezvous is also fantastic because of the information and data we can gain from the system for all departments of our business, enabling us to run as efficiently as possible.”
Youth development, healthy living and social responsibility – those are the commitments of The YMCA Conference and Retreat Centre and YMCA Camp Arrowhead multi-property facility in Virginia.
Sitting on more than 150 acres of Virginia’s Eastern Shore, the Centre offers activities that include kayaking, archery, ping-pong, and even a 90-foot giant slide. As well as overnight accommodation, the retreat’s other amenities include a fitness centre, chapel, outdoor pavilion and amphitheatre.
To pull it all together and manage the multi-property facility has installed Rendezvous.
“I love the Monthly Rooms Calendar that enables me to see all the rooms booked in the camp and to search rooms by property,” says Jennifer Fulbright, Director of Conferences and Retreat Sales. “Being able to place a meeting or event on hold in background bookings is also very useful.“
“The activities list shows us what has been completed and what needs to be done. Now, we can search rooms by property, block rooms for Summer Camp activities, and book meetings simply straight from the calendar. Adding to or customising menu items as they change with the seasons has now also been simplified with the use of Rendezvous.“
“Rendezvous reduces the time we spend on administrative duties, leaving more time for targeting new clients. It’s going to save us a lot of time and energy compared to our old methods.“
Marywood Retreat and Conference Centre in Florida provides facilities, resources, and programmes to aid the process of spiritual renewal and faith development. The Centre is also available to the wider interfaith community as well as to non-profit and commercial groups.
On offer are conference rooms for groups of 10-180 attendees, 60 motel-style rooms, a bed and breakfast inn and a self-contained camp with sleeping for 72 guests. Leisure facilities include a swimming pool, tennis courts, basketball court, picnic areas, and nature trails. A chapel with seating for up to 74 people is also available, as well as an extensive catering and food service with executive chef and dining room.
To help run this complex business, Marywood has chosen Rendezvous SaaS as a hosted service to manage all room and event details from inquiry, to contract, to invoicing.
“The ability to run daily operational reports helps staff to better serve our customers,” says Susan Grossholz, from the Centre’s Guest Relations.“Being able to see multiple calendar views at a click is particularly exciting, whilst the potential for fast review and update of any part of a reservation is a feature that is used daily.“
“We also welcome Rendezvous’ ability to keep dynamic client records, including contact details, previous communications and historical or future bookings.“
The methods of organising and running meetings have undergonetremendous changes in recent years. It is to address those changes and to keep clients right up to date with the latest technology that NFS has organisedthe NFS Client Forum. All clients will be contacted shortly with the agenda and other details.
The Forum takes place on 14th January 2014. Put the date in your diary now.