Why the Shandon Hotel and Spa resort chose roomMaster even before Day 1

Background:

How technology helped gorgeous Shandon quickly establish itself as one of Ireland’s leading spa hotels.

With 50 luxurious bedrooms – each designed to have a scenic view – 120 expert staff, two bars, a top-class thermal spa and a leisure centre, the hotel’s prime concern is making sure the guest experience is superlative.

And General Manager Carolynne Harrison says these great results would be impossible to achieve without an excellent property management system (PMS).

The NFS solution:

When the Shandon Hotel and Spa’s proprietors were investing extensively in the refurbishment of the resort, they chose roomMaster PMS from NFS Technology Group to support their operations.

Carolynne said: “roomMaster works really well for us. We were using it even before we opened – we had quite a bit of business on the books as early as that.

“The revenue management side of roomMaster is particularly useful. It’s very easy to use, and it integrates well with SiteMinder, our channel manager – I’ve had experience with other PMS systems that had a lot of snags.”

As well as taking advantage of online booking channels, the hotel has a strong direct booking strategy via its website.

“Some hotels pay commission on online bookings – but thanks to roomMaster, we’re pretty much commission-free,” said Carolynne.

The benefits:

“Our clientele is largely from the leisure market, rather than corporate, and about five percent of our business is weddings, with 10 percent groups,” said Carolynne.

“That means it’s important for us that the rate is always right, competitive and dynamic to capture that business.”

Via roomMaster and SiteMinder’s powerful facilities, the hotel’s rates and availability are automatically pushed out and co-ordinated at all times.

“Bookings are also automatically uploaded, which saves a lot of staff time,” said Carolynne. “Our staff find roomMaster easy to use, and the training is also easy.”

Shandon Hotel and Spa prides itself on its reputation as a destination for a real treat, and uses roomMaster’s Point of Sale option with giftcard capability.

“It’s great for us – we actually brought in £320,000 on gift cards in the first year” said Carolynne. “The card can be used anywhere in the resort, which is useful for guests – it’s great for people giving friends and family a treat.”

Such a busy hotel and spa cannot afford any downtime on its PMS, and Carolynne also has nothing but praise for the support she receives from NFS, who have an award-winning 24/7 helpdesk.

“The support is very good,” she said. “Our NFS contact Yusuf Patel is always available to help us – he’s even responded when he was on holiday.

“The level of knowledge at NFS about their system is excellent – I’ve worked with a PMS system before where people actually didn’t know much about it.”

NFS Chief Executive Luis De Souza said Shandon Hotel and Spa is a perfect example of how an up-to-date PMS can benefit a hotel.

“Around the world, the hotels that succeed are the ones that use the remarkable technology tools now available to them,” he said.

“In a challenging environment, roomMaster can give hotels the edge by helping them provide the exquisite experience that brings guests back again and again.”

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