You wouldn’t want your guests to go through this situation.
But imagine if they did: When they arrive at front desk, no-one seems to know who they are, and no-one has any idea when their room will be ready. A requested reservation for dinner has not been made, so they will have to find somewhere else to eat tonight.
Once they do get the go-ahead to go to their room, the guests find they’ve been put on the top floor, when they requested a ground-floor room. What’s more, the washbasin tap in the bathroom room isn’t working.
roomMaster hotel management software enhances your front desk operations immensely.
Isn’t this scenario with the help of roomMaster a lot better? On arrival, you front desk staff greet your guests personally, because roomMaster has captured their data when they booked.
It’s stored their preferences, too, so you allocate them the perfect ground-floor room – and you can tell exactly when it is ready because housekeeping can use an app to notify front desk when a room has been cleaned. The housekeeper has also used a tablet to inform maintenance about the broken tap, and a repair is already underway.
roomMaster provides has easy billing from the restaurant to the room, helps to provide a concierge service and even the spa solution offers a personalised service for regular guests.
In addition, the restaurant reservation has also been made when the guests booked online. They’re all set for a luxurious and enjoyable stay.