Growing burger brand chooses Aloha EPOS for great customer service


Gourmet burgers are an international trend – and one group is keeping customers more than satisfied with quick service powered by technology.

NYC has four restaurants – in Doncaster, Bawtry, Hull and Stocksbridge, and the Shake N’ Burger brand opened its first branch in Doncaster in 2017. All have been a huge hit with customers.

CEO Lee Edwards says it’s down to a fantastic recipe that combines excellent food with great customer service.

“The idea was to form a great forward thinking American restaurant brand that would be known for providing great attentive customer service with smiley friendly faces while serving the freshest modern American food the NYC way – using numerous bespoke in-house recipes, unique to us which makes our food taste the way it does!

“Along with the great food & staff, we believe in doing whatever it takes to make the customers day and ensure they love their NYC experience which is what keeps our customers returning.”

The challenge:

With fantastic customer service so high on the menu, NYC needed restaurant management software that could make sure staff could prepare and deliver delicious food quickly and accurately to its demanding clientele.

The NFS solution:

NYC chose the Aloha EPOS management system from NFS Hospitality, a leading system used by many of the biggest brands in casual dining.

Lee said: “We were looking to change to a supplier that would support our growth as we go forward.

“We needed restaurant management software that would deliver connectivity, reliable table service, and give us better, more detailed reports.”

Aloha is specially designed to assist restaurants, bars, hotels and restaurant groups with the smooth running of their operation.

It encompasses everything from handheld order taking, cash handling and billing to advanced operations such as labour management, loyalty, fraud prevention, table management and stock control.

Available as a web-based solution, EPOS management enables restaurateurs to access information about their business at any time from anywhere they have an online connection.

The Benefits to NYC Bar & Grill:

NYC found the installation of the Aloha EPOS management system very easy, because they chose the web-based solution that requires no hardware installations on their premises.

They particularly like Aloha Restaurant Pulse, whose web reporting software delivers the relevant info to you in real time, wherever you are, on your iPhone, Android device or tablet.

Lee said he would definitely recommend the Aloha restaurant management system to other businesses. “The Pulse app allows decisions to be made quickly, and gives us alerts on voids and comps,” he said.

Are you interested in giving your casual dining business a boost? CLICK HERE

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