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A restaurant owner’s technology choice, best-in-class vs. all-in-one? 

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Executive Summary

Technology plays a crucial role in streamlining restaurant operations, enhancing customer experiences, and driving growth. However, as restaurant owners and operators look to build or upgrade their tech stacks, they face a critical decision: should they opt for best-in-class solutions for each specific need, or is an all-in-one platform a more efficient approach? This blog explores the pros and cons of each option, offering insights to help you make the best choice for your restaurant.

Best-in-Class Solutions: Tailored Excellence


Specialisation: Best-in-class solutions offer specialised features that cater to specific aspects of restaurant operations, such as reservations, point-of-sale (POS) systems, inventory management, or customer relationship management (CRM). This specialisation often means these solutions are more advanced in their specific domain, offering deeper functionality and customisation.

Flexibility: By choosing individual best-in-class solutions, restaurants can mix and match technologies based on their unique needs, ensuring they’re getting the best tool for each aspect of their operations.

Innovation: Because these solutions focus on a specific niche, they are often at the forefront of innovation within their domain, quickly integrating new technologies and trends.


Complexity in Integration:Utilising multiple specialised solutions can lead to challenges in integration, as not all systems may work seamlessly together. This can result in data silos and inefficiencies in operations.

Higher Costs: Investing in several best-in-class solutions can be more expensive than a single all-in-one platform. Subscription fees, integration costs, and the need to potentially hire experts to manage and maintain multiple systems can add up.

Management Overhead: Each solution comes with its learning curve, updates, and support needs, requiring more time and resources for staff training and management.

All-in-One Platforms: Streamlined Simplicity


Integration: All-in-one platforms are designed to offer a cohesive experience, with various functionalities integrated into a single system. This eliminates data silos and ensures smoother operations across all areas of the restaurant.

Cost-Effectiveness: Generally, all-in-one solutions can be more cost-effective than the cumulative expense of multiple best-in-class systems. With a single subscription, you get a range of functionalities.

Simplified Management: Managing a single system is inherently simpler. Training staff, performing updates, and accessing support become more straightforward, freeing up time and resources for other tasks.


Jack of All Trades, Master of None: While all-in-one solutions cover a wide range of functionalities, they may not offer the depth or customisation that a specialised solution does in each particular area.

Limited Flexibility: With an all-in-one platform, restaurants are somewhat at the mercy of the provider for updates and new features. If the platform is slow to innovate in a particular area, the restaurant might miss out on leveraging new technologies that could benefit its operation.

Potential for Unnecessary Features: These platforms often come with a wide range of features, not all of which may be relevant to every restaurant. This can lead to paying for functionalities that go unused.

Making the Choice: Aligning with Your Restaurant’s Needs

The decision between best-in-class solutions and an all-in-one platform ultimately depends on your restaurant’s specific needs, goals, and resources. Here are some considerations to guide your choice:

Assess Your Specific Needs: Understand the unique challenges and opportunities within your restaurant. Are there areas where specialised functionality could drive significant improvements? Or would a streamlined, integrated system better suit your operational model?

Consider Your Growth Plans: If you’re planning to scale, think about how your tech stack will need to evolve. Flexibility and the ability to integrate innovative solutions might become increasingly important.

Evaluate Your Resources: Consider both the financial and human resources available to manage your tech stack. A larger, more tech-savvy team might handle a complex ecosystem of best-in-class solutions, while smaller teams may benefit from the simplicity of an all-in-one platform.

Building your restaurant’s tech stack is a critical decision that can significantly impact your operation’s efficiency, customer satisfaction, and bottom line. Whether you choose best-in-class solutions for their specialised functionality and innovation or opt for the streamlined simplicity of an all-in-one platform, the key is to select a strategy that aligns with your restaurant’s needs and growth objectives. By carefully considering your options and making an informed decision, you can ensure your technology investment supports your restaurant’s success in the competitive hospitality landscape.

Chris Fletcher
Chris Fletcher Chris Fletcher Posted on: March 21, 2024

Executive Summary

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