Our People

With a dedicated team of more than 80 technical and customer service professionals around the world, we provide our hospitality customers with peace of mind at all times.

Our Project

Our project management team

Delivering the most appropriate and cost effective solution, our talented consultants all have industry experience at a senior level. They are also PRINCE 2 and Scrum qualified to ensure their expertise in delivering large scale IT projects.

our service

Our customer service team

Our knowledgeable team delivers 24/7 response 365 days a year – and they are so good we’ve recently won an award for outstanding service from leading customer service provider Moneypenny.

Our leadership

Our leadership team

Our knowledgeable team delivers 24/7 response 365 days a year – and they are so good we’ve recently won an award for outstanding service from leading customer service provider Moneypenny.

Luis DeSouza

Luis DeSouza

CEO

As CEO of an international technology and services business, I deliver excellence in technology and service by empowering my teams to harness the power of technology to creatively solve our clients problems.

Natalie Appleton

Natalie Appleton

VP of Rendezvous

I have been with NFS for over 10 years and have been pivotal in major projects in the legal and other markets sectors. I work one-on-one with clients to find the best solution to enhance their business processes, and oversees all facets of US operations.

Raj Bharambe

Raj Bharambe

Head of IT

I completed a Masters Degree in engineering and I am an NFS Founder member. My background includes roles in engineering and product development. I am responsible for IT services at NFS and head up the team responsible for all enterprise software deployment and all Cloud hosting services provided by NFS globally.

Charlie Paterson

Charlie Paterson

Head of Rendezvous Operations

I have a background in hospitality finance, have been with NFS for over 15 years in a range of operational roles and I am now head of Rendezvous Operations. Having previously developed our South African office and, capitalizing on my wealth of experience, I now leads our international implementation team for Rendezvous.

Audrey Carvalho

Audrey Carvalho

Head of Rendezvous

I completed my degree in Computer Science and I have worked for leading companies in data processing as well as the financial services industry. I am an NFS founder member and I am now responsible for overseeing product development and product management.

Sanjay Saptarshi

Sanjay Saptarshi

Head of roomMaster

After MBA, I undertook a career in IT and I spent many years working for groups such as Taj Hotels – eventually heading up their IT. I have spent many years supplying hotel software as well as heading up the helpdesk for hotels and the implementation team. I have grown the hotel operation to over 700 clients in the EMEA region.

Laura Raccanello

Laura Raccanello

Head of Aloha

I have a background in hospitality management. My career has spanned working in management roles for hotel groups & hospitality technology companies. I joined NFS South Africa over 15 years ago. I now head up hospitality operations in the UK.

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