Five challenges facing hospitality.
The NFS approach.
Rising costs, staffing pressures, higher customer expectations, pressure on margins, and the challenge of sustainable growth.
NFS brings together the tech, expertise and support needed to help your operation thrive.
From POS and payments to loyalty, stock and labour management, we take the first call, coordinate the ecosystem and keep the tech running, so your teams can focus on your customers.
Your people, empowered.
Cost Pressures
Real, tangible improvements in profitability
From managing labour and stock control, to payment processing and waste reduction, the biggest gains often come from improving the day-to-day decisions that shape your operation. By connecting operational, financial and workforce data, we help you identify opportunities to reduce costs, improve efficiency and strengthen margins.
All that gives us a better idea on how to run our business on a day-to-day basis.”
Steve Lewis, Coyote Ugly
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Rising costs can feel relentless, and significant improvements rarely come from one major change. More often, they come from hundreds of smaller decisions made across labour, stock, payments and operations every day.
We help you bring those decisions together.
By connecting workforce management, stock control, payments, reporting and operational data, we’ll help you gain a clearer picture of where profit is being created, where margin is being lost, and where opportunities for improvement exist. Rather than managing multiple systems in isolation, you benefit from a connected view of the business that helps you identify opportunities faster and act with confidence.
As your managed service partner, we help ensure the technology, reporting and processes behind your operation are working together to support profitability, not add complexity.
Loyalty
The guests you keep are worth more than the guests you win.
Winning new customers matters, yet long-term success comes from giving existing customers a reason to return.
The best loyalty programmes don’t train customers to wait for discounts. They’re built on understanding what guests enjoy, what brings them back, and how to create experiences they’ll want to return for. By bringing together data from across your operation, we help turn insight into stronger relationships and more repeat visits.
They have been great at finding solutions we didn’t know we needed at the time.”
Rob Woolford, Brewdog
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Customers are visiting less frequently, making every interaction more valuable than ever. The challenge is not simply attracting guests through the door, but giving them a reason to come back again and again.
We’ll help you build a more complete understanding of your customers by bringing together transaction data, loyalty activity and guest information from across the business.
This allows you to create more relevant experiences, targeted campaigns and meaningful rewards based on what customers actually value. Whether you’re looking to increase visit frequency, improve customer retention or encourage higher spend, we help turn customer insight into customer loyalty.
The result is a more repeat visits, higher customer value and stronger long-term loyalty.
Operational Efficiency
Great service happens when your people have the time to deliver it.
Technology can’t replace hospitality, but it can remove some of the things that get in the way. By simplifying everyday tasks and connecting information across your operation, we help teams spend more time focused on customers.
It’s revolutionised how we work.”
Steven Littlefair, Fenwick
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Pressure on resources is a reality across the sector. Teams are expected to do more, customers continue to expect excellent service and operators need to maintain efficiency without compromising standards.
We help simplify the day-to-day running of your operation by connecting systems, removing duplicated effort and reducing unnecessary manual tasks.
From ordering and payments to reporting, labour management and operational workflows, we help ensure information moves seamlessly across the business. The result is less time spent managing processes, fewer opportunities for error and more time for teams to focus on customers.
Our role is not simply to provide technology, but to ensure the technology works together in a way that supports you.
Laura nugget: Technology should support your operation, not create more work for it.
Technology should support your operation, not create more work for it.
Customer Experience
Would your guests notice if you were one team member short?
The best guest experiences come from great people, supported by the right tech. When tech removes friction from day-to-day tasks, teams spend less time processing orders and more time delivering great hospitality.
By simplifying operations and making information easier to access, we help create the environment that empowers great service.
When you’ve got a setup that is fast, easy, less key depressions, that in turn kind of adds to the guest experience.”
Travis Toyne, Chilled Pubs
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Customers don’t judge experiences by the systems you use. They judge them by how easy, consistent and enjoyable every interaction feels.
We’ll help create connected customer journeys by bringing together ordering, payments, loyalty, guest data and operational systems. When information flows smoothly across the business, teams have the visibility they need to deliver faster service, more accurate orders and more personalised experiences.
Every touchpoint matters, whether a customer is ordering, paying, redeeming loyalty rewards or providing feedback. Our role is to help ensure those touchpoints feel connected rather than fragmented.
Because better experiences don’t happen by accident, they happen when people are supported by the right technology and partners.
Ever experienced the painful bill splitting at the end of your meal? We can help fix that.
Resilience and Sustainability
Hospitality never stands still. And now more than ever, neither should your tech.
The right partner makes all the difference.
Technology is important, but hospitality businesses need more than software. They need expertise, accountability and support from people who understand the realities of running hospitality operations.
It’s very much partnering rather than supplier and customer.”
Andrew Wrench, Dishoom
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You run the operation. We’ll run the ecosystem.
That’s where managed service makes the difference.
Rather than managing multiple suppliers, technologies and support providers independently, you gain one partner, one accountable team and one point of contact responsible for making the entire ecosystem work.
We take the first call, coordinate the ecosystem and stay accountable.
From implementation and integration to ongoing optimisation, support and strategic guidance, we help reduce complexity and provide confidence that your technology ecosystem can evolve alongside your business.
We turn disconnected technologies into one coordinated operation.
NFS Managed Service advantage
“When it kind of came down to picking the best in class tech stack, NFS were pretty critical in kind of putting the pieces together in terms of who’s best for our kind of company, our style of restaurant.
David McCarroll – Tech Lead
“NFS has helped BrewDog grow across the globe as far as Brisbane, as far west as Las Vegas, and have been pivotal in every bar that we’ve worked in.
Rob Woolford – Food, Beverage & Systems Director
“You can ring up; you’re on short dial, they know who you are, where you’re from, what you do.
Travis Toyne – Commercial Director
“ It’s very much partnering rather than supplier and customer, which is really important to Dishoom.
Andrew Wrench – Head of Tech
“They support you every step of the way. They’ll guide you with everything you should be doing.
Steven Littlefair – Restaurants Purchasing & Control Manager
“They are always there for you; they never let us down, and they’ve never failed to answer my phone call.
Rocky Wilder-Conrad-Banks – Director of IT
Foresight...
Industry insights from the NFS team
NFS’ COO Laura Raccanello chats with Jack Holt, Account Executive, about how the Hotel EPoS now integrates like never before, offering hotel management new levels of control and insight.
NFS’ Chairman, Luis Desouza, and Taylor Szabo, Head of EPOS Projects, discuss the challenges clients face during the install stage of a new EPoS.
Dan Smith, Chief Revenue Officer, and Jack Holt, Account Executive, discuss the importance of understanding our clients’ needs in the initial call and how our consultative approach can help them choose the correct future-proofed solution.
Dan Smith, Chief Revenue Officer, and Laura Raccanello, COO, explore the impact of new technologies such as QR code ordering and payments on the guest experience.
Dan Smith, Chief Revenue Officer, and Jack Holt, Account Executive, highlight how payment systems have become the backbone of the integrated tech stack and their role in customer experience and data analytics.
NFS’ COO Laura Raccanello chats with Jack Holt, Account Executive, about how the Hotel EPoS now integrates like never before, offering hotel management new levels of control and insight.
NFS’ Chairman, Luis Desouza, and Taylor Szabo, Head of EPOS Projects, discuss the challenges clients face during the install stage of a new EPoS.
Dan Smith, Chief Revenue Officer, and Jack Holt, Account Executive, discuss the importance of understanding our clients’ needs in the initial call and how our consultative approach can help them choose the correct future-proofed solution.
Dan Smith, Chief Revenue Officer, and Laura Raccanello, COO, explore the impact of new technologies such as QR code ordering and payments on the guest experience.
Dan Smith, Chief Revenue Officer, and Jack Holt, Account Executive, highlight how payment systems have become the backbone of the integrated tech stack and their role in customer experience and data analytics.
Book your discovery call and demo
If we’re really going to help you, we’ll need to listen and understand your unique challenges.
It’s only when we truly understand your business and your aspirations for growth that we can deliver a hospitality tech stack that truly delivers.
With NFS, you don’t just get technology – you get a partner invested in your success.
or send us your details and we’ll be in touch
Testimonials
Frequently Asked Questions
What is a quick-service restaurant EPoS system?
A quick-service restaurant EPoS system helps fast-food and takeaway businesses serve high volumes of customers quickly and accurately. It brings order taking, payments and kitchen communication together, connecting counter tills, self-service kiosks, drive-throughs, mobile ordering, QR codes and delivery platforms within one unified platform.
NFS’ quick-service restaurant POS systems also support menu and pricing updates, real-time stock control, kitchen display systems and detailed reporting. Operators can monitor performance across one or multiple locations, maintain consistent processes and continue serving customers if the internet connection is interrupted. With an intuitive interface that is easy for staff to learn, NFS helps QSR teams reduce errors, speed up service and deliver a more consistent customer experience as the business grows.
How can a restaurant EPoS system help reduce queues during busy periods?
The EPoS system helps quick-service restaurants reduce queues by giving customers more ways to order. Counter tills, self-service kiosks, mobile ordering, QR codes, drive-throughs and online delivery orders all feed into one connected system.
Orders are sent directly to kitchen display screens, helping teams prepare them quickly and accurately. Simple order-entry screens, integrated payments and customer-facing displays can make transactions faster and reduce mistakes. Reliable offline capabilities also help teams keep serving if the internet connection is interrupted – keeping queues moving during their busiest periods.
Can counter, kiosk, mobile, online and delivery orders be managed through one system?
Yes. The solution brings orders from counters, self-service kiosks, mobile channels, website and delivery platforms into one connected EPoS system. This gives staff a clearer view of incoming orders and removes the need to manage multiple tablets or enter the same information twice.
Menus, prices and product availability can also be managed centrally, helping you provide a consistent customer experience across every ordering channel. Orders flow directly to the kitchen, reducing errors, speeding up service and making busy periods easier to manage.
How do self-service kiosks improve speed of service and average order value?
NFS self-service kiosks give customers another convenient way to place and pay for their orders, reducing pressure on the counter and helping queues move more quickly. Orders are sent directly into the EPoS system and through to the kitchen, allowing staff to concentrate on food preparation and customer service.
Kiosks can also increase average order value by consistently presenting meal upgrades, extras, popular products and special offers during the ordering process. Customers have more time to explore the menu and personalise their choices, while every guest receives the same carefully planned upselling prompts.
Find out more about our kiosk solutions.
How does an integrated kitchen display system improve order accuracy and preparation times?
An integrated kitchen display system sends orders from the NFS EPoS directly to clear screens in the appropriate preparation areas. Whether an order comes from the counter, a kiosk, a mobile device or a delivery channel, kitchen teams receive the information quickly and accurately.
This removes handwritten tickets and unnecessary re-entry, reducing mistakes and helping staff prioritise orders more effectively. Managers can also monitor preparation times and identify delays, helping the kitchen work more efficiently and deliver a faster, more consistent service.
Can menus, prices, meal deals and product availability be updated across every ordering channel in real time?
Yes. With our solution, menus, prices, meal deals and product availability can be managed centrally and updated across connected tills, kiosks, mobile ordering, websites and delivery channels.
This saves staff from making the same changes separately in several systems and reduces the risk of customers seeing outdated prices or ordering unavailable products. For multi-site operators, updates can be applied across the entire estate or tailored to selected locations, giving you central control with local flexibility.
Can delivery orders flow directly into the EPoS system and kitchen?
Yes. NFS’ solutions can connect with leading third-party delivery services so that online orders flow directly into the EPoS system and through to the kitchen.
Bringing delivery and in-store orders together reduces mistakes, saves time and gives the kitchen a more complete view of demand. Connected menu and stock information can also help keep product availability and pricing accurate across their delivery channels.
Can one EPoS platform manage multiple quick-service restaurants or franchise locations?
Yes. NFS’ EPoS solutions are designed to support quick-service businesses with one location or a growing network of company-owned and franchised sites. Menus, prices, promotions and user permissions can be controlled centrally, while individual locations retain the flexibility they need.
Consolidated reporting lets you compare sales, stock and performance across individual restaurants, brands or the entire estate. Standardised systems and processes also make staff training easier and help customers receive a consistent experience wherever they visit.
How can an EPoS system help quick-service restaurants control stock, food waste and margins?
Our platform can connect sales with stock information, helping you track ingredient usage as products are sold. This gives managers a clearer view of what is available, what is selling and where waste or unexplained losses may be affecting margins.
Recipe costing, stock alerts and detailed reporting can help you order more accurately, control portions and respond to changing ingredient costs. Across multiple sites, central reporting makes it easier to compare performance and identify opportunities to reduce waste and protect profitability.
Can a quick-service EPoS system support loyalty programmes, personalised offers and automated upselling?
Yes. NFS can integrate the EPoS with loyalty and customer engagement tools, allowing customers to earn and redeem rewards across connected ordering channels. Customer purchasing information can be used to create more relevant offers and encourage repeat visits.
Automated prompts can also suggest extras, upgrades, meal deals and complementary products at the counter, kiosk or during digital ordering. This means upselling opportunities are presented consistently, even during busy periods, helping you increase average order value without slowing down service.
We work with a number of partners in the loyalty space – check out our partner page for more details.
What happens if the internet connection or EPoS system goes down during service?
Our solutions are designed with the demands of busy hospitality operations in mind. If an internet connection is interrupted, offline capabilities can allow essential functions to continue locally, helping the team keep taking orders and serving customers.
The exact functions available during an outage will depend on the client’s configuration and connected services. Our team will explain the available resilience and recovery options during planning, helping you put suitable safeguards in place and minimise disruption.
Find out more about NFS’ implementation strategies here
How do you migrate and roll out a new EPoS system without disrupting service?
NFS supports clients throughout the move, from initial planning and data preparation to installation, testing, training and go-live. We take time to understand their operation and configure the system around their menus, workflows, locations and restaurant POS integrations.
For larger or multi-site businesses, the rollout can be carefully phased and tested before being introduced across the wider estate. Staff receive practical training, and our experienced team provides support during and after launch. This structured approach helps reduce risk, maintain consistency and keep disruption to everyday service to a minimum.
Watch this video to discover how easy it is to switch EPoS provider.