Comprehensive professional services
With over 30 years of experience, NFS rejects cookie-cutter EPoS. We build tailored tech stacks and deploy the professional expertise needed to future-proof your operation.
We’re a partner invested in your success. Our proven methodology ensures every solution is cost-effective, on-schedule, and precisely matched to your goals. At NFS, we don’t just provide software; we deliver results.
Requirements capture
Understanding your operation
To build the right solution, we get to know your business in detail.
- How your teams take and manage orders
- How service flows during peak periods
- Where delays, errors, and workarounds currently exist
- How each site operates within your wider estate
The relationship was born out of NFS listening and choosing the right way to deliver solutions, without over‑promising or over‑extending themselves.”
Rocky Wilder‑Conrad‑Banks, Rhubarb Hospitality Collection
The relationship was born out of NFS listening and choosing the right way to deliver solutions, without over‑promising or over‑extending themselves.”
Rocky Wilder‑Conrad‑Banks, Rhubarb Hospitality Collection
We’ve been very good at telling them what we want, and they’ve been really good at bringing forward problems and scenarios we weren’t considering.”
Rob Woolford, BrewDog Bars
We’ve been very good at telling them what we want, and they’ve been really good at bringing forward problems and scenarios we weren’t considering.”
Rob Woolford, BrewDog Bars
Creating your EPoS blueprint
We translate your workflows into a clear EPoS blueprint aligned with your operational goals.
- Menu structures, modifiers, and pricing logic
- Service rules, discounts, and payment flows
- User roles and permissions
- Multi-site consistency and control
Connecting your technology stack
We define exactly how your system integrates with the rest of your technology to ensure a seamless flow of data.
- Property Management Systems for charge-to-room
- Payment providers
- Online ordering and delivery platforms
- Finance and reporting tools
- Loyalty and customer engagement systems
- Kitchen display systems
- Digital menu boards
If I need a stock system and ask who they recommend, they’ve got the depth of knowledge to support me and guide me to the right integrations.”
Steven Littlefair, Fenwick
If I need a stock system and ask who they recommend, they’ve got the depth of knowledge to support me and guide me to the right integrations.”
Steven Littlefair, Fenwick
They genuinely care about the needs and direction of the business and what you want to deliver to your customers."
Rob Woolford, BrewDog Bars
They genuinely care about the needs and direction of the business and what you want to deliver to your customers."
Rob Woolford, BrewDog Bars
Gaining operational insight
We work with you to establish exactly how you monitor and manage your operation.
- What you need to see daily, weekly, and at group level
- How performance is measured across sites
- Where visibility is critical for control, and growth
Optimising your environment
We ensure your technology works in harmony with the practical layout of your space.
- Terminal placement and device types
- Kitchen display setup and order routing
- Network resilience and failover
- Hardware that supports the speed of service
They helped us change the way we take orders — quicker, more accurate, and ultimately a better experience for our customers."
Steven Littlefair, Fenwick
They helped us change the way we take orders — quicker, more accurate, and ultimately a better experience for our customers."
Steven Littlefair, Fenwick
NFS is at the heart of innovations, and what makes them a valued partner is their ability to listen and work with you on a human level to solve challenges."
Rocky Wilder‑Conrad‑Banks, Rhubarb Hospitality Collection
NFS is at the heart of innovations, and what makes them a valued partner is their ability to listen and work with you on a human level to solve challenges."
Rocky Wilder‑Conrad‑Banks, Rhubarb Hospitality Collection
Why this matters
Our structured discovery phase removes the guesswork, ensuring your new system is an asset from day one.
- Faster, smoother implementations
- Fewer issues at go-live
- Reduced need for rework
- Greater adoption from your teams
- A system built to drive revenue, not just process it
Selection of the right technology options
Design Workflows
We focus on getting implementations right from day one. Every site is set up consistently, every integration works properly, and every rollout follows a proven path.
Openings are faster and smoother, with no last-minute surprises or avoidable delays. Sites go live on time and are fully operational.
Menus, pricing, and reporting are aligned, processes are standardised, and performance is measurable. You gain control and visibility.
Your technology works together. EPoS, PMS, payments, delivery, and loyalty systems are properly connected, with data flowing reliably between them.
Teams are ready from day one. Training is based on real service scenarios, so staff operate confidently under pressure and managers stay in control. Adoption is faster and errors are reduced.
As you grow, everything scales with you. New sites follow the same model, systems stay aligned, and standards are maintained. Growth remains controlled and predictable.
IT infrastructure review
Our IT infrastructure assesses the environment your technology runs on – so everything performs under real service conditions.
What we review
- Network performance and reliability
- Hardware and device readiness
- System setup and integrations
- Connectivity and failover
- Security and access controls
The outcome
- Clear risks and bottlenecks identified
- Practical, prioritised recommendations
- A stable foundation for rollout and growth
They are always there for you; they never let us down, and they’ve never failed to answer my phone call."
Rocky Wilder‑Conrad‑Banks, Rhubarb Hospitality Collection
Critical integrations
Disconnected systems create friction – manual workarounds, errors, and missed revenue. The right integrations remove that friction, keeping orders, payments, and data flowing seamlessly across your operation.
We identify, design, and configure the integrations that matter most to your business.
What we cover:
- EPoS to PMS
- Payments and financial systems
- Online ordering and delivery platforms
- CRM and loyalty
- Kitchen workflows and order routing
- Reporting and data synchronisation
When your systems are properly connected, service is smoother, reporting is accurate, and your operation runs with far less effort.
We have delivered a lot of integrations with NFS. They have been super supportive and super bespoke to us.”
Rob Woolford, BrewDog Bars
Project deployment / management
We manage your deployment end-to-end, ensuring your EPoS and wider tech stack are delivered with minimal disruption to your operation.
The project management and deployment approach covers:
- Project planning and coordination
- System configuration and setup
- On-site installation and go-live support
- Stakeholder alignment across teams
- Issue resolution and escalation
This approach is proven to lead to:
- An efficient rollout
- Reduced risk during go-live
- Systems working as expected from day one
- A well-managed deployment avoids costly disruption, ensuring your team can focus on service, not firefighting technology.
When we opened our bars, NFS were front and centre for both of them.”
Rob Woolford, BrewDog Bars
What our customers say
Don’t just take our word for it – see what our clients say about our approach, or watch the complete testimonial videos.
We just believed in the approach of NFS because they knew what they were talking about and they seemed to scope things in a way that would make sense to deliver.”
Rocky Wilder-Conrad-Banks,
Director of IT, Rhubarb Collection
My experience with working with the team has been nothing but positive. They are brilliant and supportive human beings; throughout, they’re not just looking to make a quick buck out of you from whichever system they can put in front of you.”
Rob Woolford Food, Beverage & Systems Director, BrewDog Bars
The ease of implementation, the expertise they’ve got behind them to manage you through the whole step by step process, and the aftercare would be the main reasons for going with Aloha for me.”
Steven Littlefair Restaurants Purchasing & Control Manager, Fenwick
The integrations do take time. Obviously there’s a lot of kind of spinning cogs and moving parts to an integration or an API. But we work well together, we get it sorted and they very rarely break which is great.”
Travis Toyne, Commercial Director, Chilled Pubs