Five challenges facing hospitality.
The NFS approach.
Rising costs, staffing pressures, higher customer expectations, pressure on margins, and the challenge of sustainable growth.
NFS brings together the tech, expertise and support needed to help your operation thrive.
From POS and payments to loyalty, stock and labour management, we take the first call, coordinate the ecosystem and keep the tech running, so your teams can focus on your customers.
Your people, empowered.
Cost Pressures
Real, tangible improvements in profitability
From managing labour and stock control, to payment processing and waste reduction, the biggest gains often come from improving the day-to-day decisions that shape your operation. By connecting operational, financial and workforce data, we help you identify opportunities to reduce costs, improve efficiency and strengthen margins.
All that gives us a better idea on how to run our business on a day-to-day basis.”
Steve Lewis, Coyote Ugly
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Rising costs can feel relentless, and significant improvements rarely come from one major change. More often, they come from hundreds of smaller decisions made across labour, stock, payments and operations every day.
We help you bring those decisions together.
By connecting workforce management, stock control, payments, reporting and operational data, we’ll help you gain a clearer picture of where profit is being created, where margin is being lost, and where opportunities for improvement exist. Rather than managing multiple systems in isolation, you benefit from a connected view of the business that helps you identify opportunities faster and act with confidence.
As your managed service partner, we help ensure the technology, reporting and processes behind your operation are working together to support profitability, not add complexity.
Loyalty
The guests you keep are worth more than the guests you win.
Winning new customers matters, yet long-term success comes from giving existing customers a reason to return.
The best loyalty programmes don’t train customers to wait for discounts. They’re built on understanding what guests enjoy, what brings them back, and how to create experiences they’ll want to return for. By bringing together data from across your operation, we help turn insight into stronger relationships and more repeat visits.
They have been great at finding solutions we didn’t know we needed at the time.”
Rob Woolford, Brewdog
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Customers are visiting less frequently, making every interaction more valuable than ever. The challenge is not simply attracting guests through the door, but giving them a reason to come back again and again.
We’ll help you build a more complete understanding of your customers by bringing together transaction data, loyalty activity and guest information from across the business.
This allows you to create more relevant experiences, targeted campaigns and meaningful rewards based on what customers actually value. Whether you’re looking to increase visit frequency, improve customer retention or encourage higher spend, we help turn customer insight into customer loyalty.
The result is a more repeat visits, higher customer value and stronger long-term loyalty.
Operational Efficiency
Great service happens when your people have the time to deliver it.
Technology can’t replace hospitality, but it can remove some of the things that get in the way. By simplifying everyday tasks and connecting information across your operation, we help teams spend more time focused on customers.
It’s revolutionised how we work.”
Steven Littlefair, Fenwick
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Pressure on resources is a reality across the sector. Teams are expected to do more, customers continue to expect excellent service and operators need to maintain efficiency without compromising standards.
We help simplify the day-to-day running of your operation by connecting systems, removing duplicated effort and reducing unnecessary manual tasks.
From ordering and payments to reporting, labour management and operational workflows, we help ensure information moves seamlessly across the business. The result is less time spent managing processes, fewer opportunities for error and more time for teams to focus on customers.
Our role is not simply to provide technology, but to ensure the technology works together in a way that supports you.
Laura nugget: Technology should support your operation, not create more work for it.
Technology should support your operation, not create more work for it.
Customer Experience
Would your guests notice if you were one team member short?
The best guest experiences come from great people, supported by the right tech. When tech removes friction from day-to-day tasks, teams spend less time processing orders and more time delivering great hospitality.
By simplifying operations and making information easier to access, we help create the environment that empowers great service.
When you’ve got a setup that is fast, easy, less key depressions, that in turn kind of adds to the guest experience.”
Travis Toyne, Chilled Pubs
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Customers don’t judge experiences by the systems you use. They judge them by how easy, consistent and enjoyable every interaction feels.
We’ll help create connected customer journeys by bringing together ordering, payments, loyalty, guest data and operational systems. When information flows smoothly across the business, teams have the visibility they need to deliver faster service, more accurate orders and more personalised experiences.
Every touchpoint matters, whether a customer is ordering, paying, redeeming loyalty rewards or providing feedback. Our role is to help ensure those touchpoints feel connected rather than fragmented.
Because better experiences don’t happen by accident, they happen when people are supported by the right technology and partners.
Ever experienced the painful bill splitting at the end of your meal? We can help fix that.
Resilience and Sustainability
Hospitality never stands still. And now more than ever, neither should your tech.
The right partner makes all the difference.
Technology is important, but hospitality businesses need more than software. They need expertise, accountability and support from people who understand the realities of running hospitality operations.
It’s very much partnering rather than supplier and customer.”
Andrew Wrench, Dishoom
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You run the operation. We’ll run the ecosystem.
That’s where managed service makes the difference.
Rather than managing multiple suppliers, technologies and support providers independently, you gain one partner, one accountable team and one point of contact responsible for making the entire ecosystem work.
We take the first call, coordinate the ecosystem and stay accountable.
From implementation and integration to ongoing optimisation, support and strategic guidance, we help reduce complexity and provide confidence that your technology ecosystem can evolve alongside your business.
We turn disconnected technologies into one coordinated operation.
NFS Managed Service advantage
“NFS has helped BrewDog grow across the globe as far as Brisbane, as far west as Las Vegas, and have been pivotal in every bar that we’ve worked in.
Rob Woolford – Food, Beverage & Systems Director
“You can ring up; you’re on short dial, they know who you are, where you’re from, what you do.
Travis Toyne – Commercial Director
“ It’s very much partnering rather than supplier and customer, which is really important to Dishoom.
Andrew Wrench – Head of Tech
“They support you every step of the way. They’ll guide you with everything you should be doing.
Steven Littlefair – Restaurants Purchasing & Control Manager
“When it kind of came down to picking the best in class tech stack, NFS were pretty critical in kind of putting the pieces together in terms of who’s best for our kind of company, our style of restaurant.
David McCarroll – Tech Lead
“They are always there for you; they never let us down, and they’ve never failed to answer my phone call.
Rocky Wilder-Conrad-Banks – Director of IT
Foresight...
Industry insights from the NFS team
NFS’ COO Laura Raccanello chats with Jack Holt, Account Executive, about how the Hotel EPoS now integrates like never before, offering hotel management new levels of control and insight.
NFS’ Chairman, Luis Desouza, and Taylor Szabo, Head of EPOS Projects, discuss the challenges clients face during the install stage of a new EPoS.
Dan Smith, Chief Revenue Officer, and Jack Holt, Account Executive, discuss the importance of understanding our clients’ needs in the initial call and how our consultative approach can help them choose the correct future-proofed solution.
Dan Smith, Chief Revenue Officer, and Laura Raccanello, COO, explore the impact of new technologies such as QR code ordering and payments on the guest experience.
Dan Smith, Chief Revenue Officer, and Jack Holt, Account Executive, highlight how payment systems have become the backbone of the integrated tech stack and their role in customer experience and data analytics.
NFS’ COO Laura Raccanello chats with Jack Holt, Account Executive, about how the Hotel EPoS now integrates like never before, offering hotel management new levels of control and insight.
NFS’ Chairman, Luis Desouza, and Taylor Szabo, Head of EPOS Projects, discuss the challenges clients face during the install stage of a new EPoS.
Dan Smith, Chief Revenue Officer, and Jack Holt, Account Executive, discuss the importance of understanding our clients’ needs in the initial call and how our consultative approach can help them choose the correct future-proofed solution.
Dan Smith, Chief Revenue Officer, and Laura Raccanello, COO, explore the impact of new technologies such as QR code ordering and payments on the guest experience.
Dan Smith, Chief Revenue Officer, and Jack Holt, Account Executive, highlight how payment systems have become the backbone of the integrated tech stack and their role in customer experience and data analytics.
Book your discovery call and demo
If we’re really going to help you, we’ll need to listen and understand your unique challenges.
It’s only when we truly understand your business and your aspirations for growth that we can deliver a hospitality tech stack that truly delivers.
With NFS, you don’t just get technology – you get a partner invested in your success.
or send us your details and we’ll be in touch
Testimonials
Frequently Asked Questions
What is a hospitality EPoS system for bars and pubs?
A hospitality EPoS system brings together the hardware and software needed to manage transactions and everyday operations in busy bars and pubs. NFS’ EPoS solutions support faster service, bar tabs, split bills, menu management, integrated payments and QR-based ordering and payment.
The system also provides real-time reporting and connects with other hospitality technology. This helps operators make better decisions, reduce waste, build customer loyalty, manage staffing and improve profitability.
Watch this video to discover how we have delivered a comprehensive pub management software solution for BrewDog.
How can an EPoS system help serve customers faster during busy periods?
NFS’ EPoS solutions speed up every stage of service, from ordering to payment. Simple screens, pre-set combinations and handheld devices help staff take orders quickly and send them directly to the bar or kitchen. QR ordering, contactless payments, pay-at-table and easy bill splitting also help reduce delays.
Kitchen display systems keep orders moving, while real-time stock information and sales reporting help managers forecast demand and schedule staff more effectively.
Watch this video to see how NFS transformed the ordering and payment process at Chilled Pubs.
Can the system manage bar tabs, pre-authorised payments and split bills?
Yes. Our EPoS solutions make it easy to manage bar tabs, pre-authorised payments and split bills. Staff can open tabs quickly, take orders on handheld devices and send them directly to the bar or kitchen, while guests can order and pay using QR codes.
Flexible bill splitting, contactless payments and pay-at-table help groups settle up quickly, reducing delays during busy periods and giving staff more time to focus on great hospitality.
How do handheld ordering, QR ordering and pay-at-table improve service?
Handheld ordering allows staff to send orders directly to the kitchen or bar without returning to a fixed till, helping to reduce errors and speed up service. QR ordering also lets guests browse menus and place orders from their own devices at a time that suits them.
Pay-at-table makes settling the bill quicker and more convenient, freeing staff to focus on hospitality. These connected tools can also support loyalty sign-ups, targeted promotions, online reviews and real-time reporting, helping operators improve the guest experience and make better business decisions.
Can orders from the bar, tables, website, app and delivery platforms be managed in one system?
Yes. Our hospitality EPoS solutions bring orders from the bar, tables, website, mobile devices, self-service kiosks and delivery platforms into one connected system. Orders flow directly to the bar or kitchen, reducing manual entry and helping teams provide faster, more accurate service.
Menus and prices can be managed centrally and updated across every channel, while sales and stock are tracked in real time. This gives operators one reliable view of the business and makes both front and back-of-house operations easier to manage.
Can menus, prices, promotions and product availability be updated across every venue in real time?
Yes. Our EPoS solutions let you manage menus, prices, promotions and product availability centrally, with changes published immediately or scheduled across all or selected locations and ordering channels.
Real-time stock information helps prevent customers from ordering unavailable items, while tracking sales, purchases and waste gives managers a clearer view of inventory and costs. Multi-site operators gain central control and consistent brand standards, while individual venues retain the flexibility they need.
How can an EPoS system improve drinks stock control, reduce wastage and protect margins?
Our EPoS systems connect sales with stock management, automatically updating inventory as drinks are sold, purchased or recorded as waste. Managers gain real-time visibility of stock across one or multiple venues, helping them avoid shortages, reduce over-ordering and quickly identify discrepancies.
Recipe and pour-cost tracking provides a clearer view of margins, while sales reports highlight popular and slower-selling products. Forecasting can also support smarter purchasing and staff scheduling, helping bar operators reduce waste, control costs and protect profitability.
Can food orders be sent directly from the EPoS to the kitchen display system?
Yes. With an NFS EPoS system, food orders placed at the till, tableside, through a kiosk, on a mobile device or via delivery channels can be sent directly to a kitchen display system.
Kitchen teams see orders immediately, helping them begin preparation sooner without relying on paper tickets or staff carrying orders to the kitchen. This connects the front and back of house, reduces errors and helps teams deliver faster, more coordinated service during busy periods.
Can a hospitality EPoS system support loyalty programmes, personalised offers, gift cards and vouchers?
Yes. NFS’ EPoS solutions can connect with loyalty and customer engagement tools, allowing guests to earn and redeem rewards across in-venue, collection and delivery orders. Purchase data can also support more relevant offers, such as promotions for particular products, customer groups or quieter trading periods.
Digital vouchers, discount codes, pre-payments and deposits can be managed through connected channels too. This helps bars and pubs encourage repeat visits, build stronger customer relationships and increase long-term value.
Can one EPoS platform manage multiple pubs, bars or hospitality brands?
Yes. Our EPoS solutions let you manage multiple pubs, bars and hospitality brands from one central system. Menus and prices can be updated across all or selected venues, helping you maintain consistency while allowing local flexibility.
Centralised sales, stock and reporting provide a clear view of performance across your estate. A consistent, easy-to-learn system also simplifies staff training and allows team members to move between locations with minimal retraining.
What other hospitality and business systems can a bar or pub EPoS integrate with?
With NFS, your bar or pub EPoS can connect with stock management, workforce planning, payroll and accounting tools. This helps information flow automatically, improving accuracy and reducing duplicated administration.
It can also integrate with reservations, loyalty, marketing, reviews and delivery services. Our team will help you build a connected setup that suits your operation and supports faster, friendlier service. Visit our partner page to learn more about the industry-leading providers we work with.
What happens if the internet connection or hospitality EPoS system goes down during service?
Our EPoS systems are built with redundancies so a bar or pub can keep trading through technical failures. Our solutions include offline functionality designed to keep the venue running even if the Wi-Fi drops enabling local devices to handle critical tasks when the connection to the central cloud is unstable.
Reliability matters because glitches during a peak like the Friday-night rush can create long queues and frustrated patrons – which is why choosing a system that prioritises speed and reliability is a key requirement for operators.
How do you migrate, roll out and support a new hospitality EPoS system without disrupting trade?
A successful migration starts with careful planning. The NFS team will work with you to understand your current setup, identify the challenges you want to solve and configure a system that suits your operation, budget and existing business tools.
We also help prepare your team through practical training and onboarding. With an intuitive system and ongoing support, staff can get up to speed quickly and feel confident using the new technology from day one.
Watch this informative video to discover more about our approach to helping clients with a legacy POS system replacement and to discover how easy it is to switch EPoS provider.