Overview: built for enterprise hospitality
Aloha is the hospitality EPoS trusted by over 140,000 hospitality locations worldwide. Brands such as Burger King, Nando’s, Dishoom, Gaucho, Hawksmoor, and BrewDog use it.
Its new-generation solution, Aloha Next, runs on an AI-powered platform and is designed for high-volume, multi-site operators.
Resilience and uptime
Keep trading, even when something goes wrong.
Aloha Next runs each part of the system as a separate service, including payments, ordering and kitchen routing. If one service fails during a busy shift, the others keep running. Staff carry on taking orders while the affected service restores itself in the background, so payments resume without restarting the system.
Key points:
- Keep taking orders: you can still ring orders through if the payments service goes down
- Automatic recovery: the system spots a failed service and restores a working version without interrupting service
- No restarts during trading: problems are fixed in the background, not at the till
- Full visibility: one dashboard shows the health of every device at every site.
Upgrades without downtime
Update when it suits you, and roll back in minutes.
Updating an EPoS has usually meant downtime, out-of-hours work and disruption. Each part of Aloha Next updates independently, so you can deploy new versions without restarting the whole system. Managers decide when updates go live. If something isn't right, you can roll back to the previous version in minutes rather than hours.
Key points:
- No downtime: each part updates on its own while everything else keeps running
- No disruption to service: deploy updates without affecting restaurant operations
- Fast roll-back: go back to the previous version in minutes, not hours.
Speed of service
Fast, consistent service at every terminal, at peak times and at scale.
Aloha speeds up service by sending orders straight to the kitchen, bringing ordering to the table, and simplifying payment.
Key points:
- Handheld ordering: servers take orders at the table and send them straight to the kitchen, with no trips back to a terminal
- Kitchen routing: orders go instantly to the right kitchen display, which cuts ticket times and miscommunication
- Pay at table: guests split and settle their bills at the table, with no wait for a paper bill
- Faster order entry: staff pick items and modifiers on a single screen, without tapping back and forth.
Every hospitality format
From full-service dining to quick service, bars and hotels.
Aloha EPoS adapts to every hospitality concept, from a single format to a mixed estate.
Key points:
- Full-service and casual dining: table plans, reservations, bill splitting and handheld ordering, so staff can focus on guests
- Quick service and fast casual: rapid checkout, mobile ordering and Aloha Kiosk self-service shorten queues and raise average spend through automated upselling
- Bars and pubs: fast tab management, plus real-time sales and performance data in the Pulse app
- Hotels and multi-outlet venues: restaurants, bars and outlets connect to one head-office system with central stock control, labour tracking and reporting.
AI and conversational ordering
Take orders the way guests speak, with AI linked to live stock.
Traditional EPoS systems force staff to follow a rigid button sequence. Aloha Next lets servers enter items in the order guests say them and change orders on the fly. At the drive-thru, AI voice agents take orders and send them straight to the Aloha EPoS and kitchen display. They can also suggest alternatives based on live stock levels.
Key points:
- Natural order entry: servers enter items in the order guests speak, with fewer screen switches and errors
- Easy changes: amend an order without re-keying it
- AI voice ordering: handles mid-order changes, combo customisations and special requests
- Live stock awareness: suggests alternatives when an item runs out, and tells guests when it's back.
Resilience and uptime
Keep trading, even when something goes wrong.
Aloha Next runs each part of the system as a separate service, including payments, ordering and kitchen routing. If one service fails during a busy shift, the others keep running. Staff carry on taking orders while the affected service restores itself in the background, so payments resume without restarting the system.
Key points:
- Keep taking orders: you can still ring orders through if the payments service goes down
- Automatic recovery: the system spots a failed service and restores a working version without interrupting service
- No restarts during trading: problems are fixed in the background, not at the till
- Full visibility: one dashboard shows the health of every device at every site.
Upgrades without downtime
Update when it suits you, and roll back in minutes.
Updating an EPoS has usually meant downtime, out-of-hours work and disruption. Each part of Aloha Next updates independently, so you can deploy new versions without restarting the whole system. Managers decide when updates go live. If something isn't right, you can roll back to the previous version in minutes rather than hours.
Key points:
- No downtime: each part updates on its own while everything else keeps running
- No disruption to service: deploy updates without affecting restaurant operations
- Fast roll-back: go back to the previous version in minutes, not hours.
Speed of service
Fast, consistent service at every terminal, at peak times and at scale.
Aloha speeds up service by sending orders straight to the kitchen, bringing ordering to the table, and simplifying payment.
Key points:
- Handheld ordering: servers take orders at the table and send them straight to the kitchen, with no trips back to a terminal
- Kitchen routing: orders go instantly to the right kitchen display, which cuts ticket times and miscommunication
- Pay at table: guests split and settle their bills at the table, with no wait for a paper bill
- Faster order entry: staff pick items and modifiers on a single screen, without tapping back and forth.
Every hospitality format
From full-service dining to quick service, bars and hotels.
Aloha EPoS adapts to every hospitality concept, from a single format to a mixed estate.
Key points:
- Full-service and casual dining: table plans, reservations, bill splitting and handheld ordering, so staff can focus on guests
- Quick service and fast casual: rapid checkout, mobile ordering and Aloha Kiosk self-service shorten queues and raise average spend through automated upselling
- Bars and pubs: fast tab management, plus real-time sales and performance data in the Pulse app
- Hotels and multi-outlet venues: restaurants, bars and outlets connect to one head-office system with central stock control, labour tracking and reporting.
AI and conversational ordering
Take orders the way guests speak, with AI linked to live stock.
Traditional EPoS systems force staff to follow a rigid button sequence. Aloha Next lets servers enter items in the order guests say them and change orders on the fly. At the drive-thru, AI voice agents take orders and send them straight to the Aloha EPoS and kitchen display. They can also suggest alternatives based on live stock levels.
Key points:
- Natural order entry: servers enter items in the order guests speak, with fewer screen switches and errors
- Easy changes: amend an order without re-keying it
- AI voice ordering: handles mid-order changes, combo customisations and special requests
- Live stock awareness: suggests alternatives when an item runs out, and tells guests when it's back.
