Delivery and quick service
Aloha delivers an enterprise-level quick-service restaurant EPoS system and delivery solution. Many of the world’s leading quick-service operators rely on Aloha EPoS, including Burger King, KFC, Chipotle and Jollibee.
The Aloha EPoS solution offers a fully integrated delivery platform with a seamless online experience. It also offers a seamless self-service experience.
For operators looking to provide a cohesive brand experience, we also offer the opportunity to create your own mobile app.
Third-party delivery
Delivery app orders flow straight into the restaurant EPoS and kitchen thanks to its integration with third-party aggregators, kitchen display systems and menu management.
With Aloha EPoS, you reduce the friction of rekeying orders into the EPoS, speed up delivery, capitalise on exposure on delivery sites, and offer your customers a seamless experience.
Key points:
- Direct EPoS order injection: delivery orders from over 100 third-party platforms are injected directly into the core Aloha POS via certified two-way integrations. This bypasses the need for dedicated delivery tablets and manual staff re-entry, drastically reducing order-entry errors and saving front-of-house staff time
- Centralised menu and stock synchronisation: integrations with platforms like Stream enable operators to manage a single master menu and publish updates, pricing changes, and promotional items across all third-party channels with one click. Updating stock or pausing out-of-stock items in the central system automatically synchronises across all connected delivery platforms in real time
- Unified kitchen routing: delivery orders route directly into digital Aloha Kitchen Display Systems (KDS) alongside dine-in, takeaway, and self-service kiosk orders. Consolidating all fulfilment types into a single digital kitchen queue eliminates paper tickets and helps kitchen staff organise prep stations efficiently
- Hybrid first-party and marketplace management: the Aloha Commerce Platform supports third-party marketplaces while seamlessly integrating with first-party digital ordering. This hybrid model enables restaurants to capture off-premise demand on delivery apps while encouraging repeat customers to order directly from branded sites to avoid marketplace commission fees and retain guest data.
QR code ordering
Aloha EPoS enables guests to order and pay from the table. They can scan a code with their smartphone to view visual menus, customise items, place orders, and pay instantly, with no app download or queueing.
Within the Aloha EPoS ecosystem, QR code ordering integrates through partners like sunday, Fetch and Kurve, as well as Aloha’s mobile ordering channels.
Key points:
- Queue busting: lets guests order and pay directly from tabletops, pickup counters, or waiting areas, reducing long queues at main EPoS registers during peak rush hours
- Direct kitchen injection and accuracy: QR-code orders bypass manual counter re-entry and flow directly into the Aloha EPoS and digital Kitchen Display System (KDS). Custom prep instructions and modifier choices appear clearly on prep-station kitchen displays, preventing misheard orders and reducing food waste
- Higher average ticket sizes: digital menus display high-resolution item visuals and automated upselling prompts (such as combo upgrades or add-on ingredients)
- Labour optimisation: reduces counter congestion and frees staff from taking cash or card payments manually, allowing them to focus on food assembly, speed of service, and order fulfilment
- Customer review and email data capture: post-payment workflows prompt guests for online ratings immediately after the transaction, generating up to 5X more Google reviews. Captures first-party contact data for up to 60% of diners, building a marketing database for direct retargeting and repeat visits.
Kiosk and counter ordering
Self-service kiosks integrate with Aloha EPoS through Aloha’s open cloud platform and specialised technology partnerships
Key points:
- Unified data flow: Orders placed at self-service kiosk terminals flow automatically into the Aloha POS and digital Kitchen Display Systems (KDS) without manual staff intervention or re-entry.
- Aloha Payments integration: Seamlessly connects with native Aloha Payments at the kiosk terminal for fast, secure card and contactless checkouts.
- Direct kitchen and POS syncing: Kiosk partners like Kurve connect to Aloha's open architecture to send orders straight to kitchen display screens and back-office accounting, eliminating paper tickets and queue bottlenecks.
- Centralised menu and stock control: The central back office manages menu items, prices, and ingredient availability and updates connected kiosk screens in real time.
- Labour relief: Kiosk automation allows operators to handle higher customer volume during peak hours with leaner floor teams.
- Enhanced order accuracy: Guests visually customise and review their own items on screen before paying, minimising misheard order errors and reducing food remakes.
Branded mobile apps
With Aloha you can easily create your own branded app, fully integrated with the EPoS.
A branded mobile app gives QSR operators direct ownership of the customer relationship, higher profit margins and powerful tools to drive repeat business.
Unlike third-party delivery apps, there are no heavy commission fees, and operators own 100% of their guest data, order history and preferences.
Key points:
- First-party option: Aloha Order Direct is a mobile-first, responsive ordering app tailored to the operator’s own brand. Mobile orders route automatically through the Aloha Commerce Platform into Aloha POS and the KDS, with no manual re-entry or tablet clutter. Menu updates, pricing changes, item modifiers and out-of-stock pauses sync from the back office to the app in near real time.
- Custom apps and partner platforms: for a fully bespoke native app, Aloha provides cloud-to-edge APIs. These let custom mobile software connect directly with Aloha POS, payments and loyalty engines. Operators can also use pre-built hospitality app platforms that integrate directly with Aloha:
- sunday Guest Platform: Offers a customisable mobile order-and-pay platform where QSR guests can browse visual menus, order, pay via digital wallets, and earn loyalty rewards on their smartphones.
- Kurve Mobile Order and Pay: Delivers branded self-service ordering apps specifically designed for high-volume QSRs, bakeries, and coffee shops.
Third-party delivery
Delivery app orders flow straight into the restaurant EPoS and kitchen thanks to its integration with third-party aggregators, kitchen display systems and menu management.
With Aloha EPoS, you reduce the friction of rekeying orders into the EPoS, speed up delivery, capitalise on exposure on delivery sites, and offer your customers a seamless experience.
Key points:
- Direct EPoS order injection: delivery orders from over 100 third-party platforms are injected directly into the core Aloha POS via certified two-way integrations. This bypasses the need for dedicated delivery tablets and manual staff re-entry, drastically reducing order-entry errors and saving front-of-house staff time
- Centralised menu and stock synchronisation: integrations with platforms like Stream enable operators to manage a single master menu and publish updates, pricing changes, and promotional items across all third-party channels with one click. Updating stock or pausing out-of-stock items in the central system automatically synchronises across all connected delivery platforms in real time
- Unified kitchen routing: delivery orders route directly into digital Aloha Kitchen Display Systems (KDS) alongside dine-in, takeaway, and self-service kiosk orders. Consolidating all fulfilment types into a single digital kitchen queue eliminates paper tickets and helps kitchen staff organise prep stations efficiently
- Hybrid first-party and marketplace management: the Aloha Commerce Platform supports third-party marketplaces while seamlessly integrating with first-party digital ordering. This hybrid model enables restaurants to capture off-premise demand on delivery apps while encouraging repeat customers to order directly from branded sites to avoid marketplace commission fees and retain guest data.
QR code ordering
Aloha EPoS enables guests to order and pay from the table. They can scan a code with their smartphone to view visual menus, customise items, place orders, and pay instantly, with no app download or queueing.
Within the Aloha EPoS ecosystem, QR code ordering integrates through partners like sunday, Fetch and Kurve, as well as Aloha’s mobile ordering channels.
Key points:
- Queue busting: lets guests order and pay directly from tabletops, pickup counters, or waiting areas, reducing long queues at main EPoS registers during peak rush hours
- Direct kitchen injection and accuracy: QR-code orders bypass manual counter re-entry and flow directly into the Aloha EPoS and digital Kitchen Display System (KDS). Custom prep instructions and modifier choices appear clearly on prep-station kitchen displays, preventing misheard orders and reducing food waste
- Higher average ticket sizes: digital menus display high-resolution item visuals and automated upselling prompts (such as combo upgrades or add-on ingredients)
- Labour optimisation: reduces counter congestion and frees staff from taking cash or card payments manually, allowing them to focus on food assembly, speed of service, and order fulfilment
- Customer review and email data capture: post-payment workflows prompt guests for online ratings immediately after the transaction, generating up to 5X more Google reviews. Captures first-party contact data for up to 60% of diners, building a marketing database for direct retargeting and repeat visits.
Kiosk and counter ordering
Self-service kiosks integrate with Aloha EPoS through Aloha’s open cloud platform and specialised technology partnerships
Key points:
- Unified data flow: Orders placed at self-service kiosk terminals flow automatically into the Aloha POS and digital Kitchen Display Systems (KDS) without manual staff intervention or re-entry.
- Aloha Payments integration: Seamlessly connects with native Aloha Payments at the kiosk terminal for fast, secure card and contactless checkouts.
- Direct kitchen and POS syncing: Kiosk partners like Kurve connect to Aloha's open architecture to send orders straight to kitchen display screens and back-office accounting, eliminating paper tickets and queue bottlenecks.
- Centralised menu and stock control: The central back office manages menu items, prices, and ingredient availability and updates connected kiosk screens in real time.
- Labour relief: Kiosk automation allows operators to handle higher customer volume during peak hours with leaner floor teams.
- Enhanced order accuracy: Guests visually customise and review their own items on screen before paying, minimising misheard order errors and reducing food remakes.
Branded mobile apps
With Aloha you can easily create your own branded app, fully integrated with the EPoS.
A branded mobile app gives QSR operators direct ownership of the customer relationship, higher profit margins and powerful tools to drive repeat business.
Unlike third-party delivery apps, there are no heavy commission fees, and operators own 100% of their guest data, order history and preferences.
Key points:
- First-party option: Aloha Order Direct is a mobile-first, responsive ordering app tailored to the operator’s own brand. Mobile orders route automatically through the Aloha Commerce Platform into Aloha POS and the KDS, with no manual re-entry or tablet clutter. Menu updates, pricing changes, item modifiers and out-of-stock pauses sync from the back office to the app in near real time.
- Custom apps and partner platforms: for a fully bespoke native app, Aloha provides cloud-to-edge APIs. These let custom mobile software connect directly with Aloha POS, payments and loyalty engines. Operators can also use pre-built hospitality app platforms that integrate directly with Aloha:
- sunday Guest Platform: Offers a customisable mobile order-and-pay platform where QSR guests can browse visual menus, order, pay via digital wallets, and earn loyalty rewards on their smartphones.
- Kurve Mobile Order and Pay: Delivers branded self-service ordering apps specifically designed for high-volume QSRs, bakeries, and coffee shops.
