Watch this video to discover how you can improve the guest experience, drive costs down, reduce waste, increase revenues, gain better business insights and streamline operations
Watch this video to discover how you can improve the guest experience, drive costs down, reduce waste, increase revenues, gain better business insights and streamline operations
Find out how Aloha restaurant management technology offers the complete suite to increase sales, create more efficient service, measure your KPIs, drive improvements in operations and increase revenues
After a highly-successful first UK opening in Cardiff, Coyote Ugly has just opened its first bar in England in Liverpool. With venues across the US from Las Vegas to New Orleans, the bar’s eyecatching saloon concept is based on the real New York bar made famous by the movie of the same name.
Customer service is naturally high on Coyote Ugly’s agenda, and the company is using restaurant technology including the Aloha EPOS management system from UK-based NFS Technology to keep operations at peak efficiency.
, said: “EPOS is vital for everything from stock control, employee performance, incentive monitoring and cost control.
“We like the way live data gives us an overview of multiple sites with up-to-the-minute analysis of sales, wages, like-for-like data versus last week and last year. It helps streamline the business by using data.”
NFS Technology is an international provider of software including EPOS management systems and hotel PMS. It’s currently Gold Sponsor of the Restaurant Association’s 50th birthday celebrations.
Coyote Ugly finds Aloha EPOS has helped them improve speed of service, keeping customers happy, and NFS’s 24-hour support desk is crucial for a late-night operator.
“The flexibility of the software, which has with tabs / tables service functions, allows us to provide a better customer experience,” said Chris.
And Coyote Ugly also uses its Aloha EPOS management system to encourage customers to come back again and again.
“We’ve an excellent loyalty card scheme in place via the integrated EPOS software that encourages repeat business,” said Chris.
“There’s huge flexibility to run bespoke offers for loyalty card holders – and the excellent data capture by the system gives me the opportunity to direct market effectively to my regular customers.”
Luis De Souza, CEO of NFS Technology, said Coyote Ugly is not alone in discovering great benefits from using an EPOS management system.
“In a highly competitive and challenging trading environment, the bars and restaurants who have the edge are those that make great use of the advanced technology at their disposal to make operations seamless,” he said.
“Coyote Ugly has a fantastic reputation for customer service, and we’re proud that Aloha from NFS is helping them with their expansion in the UK.”
Watch this video to discover how this unique operator uses Aloha restaurant management technology to deliver great service, measure their chain’s performance and drive further expansion
Dishoom, the exclusive Bombay café in London has chosen NFS Technology’s specialist Aloha POS software as its management system of choice to enable a smooth running service at all its prestigious London locations.
London based Dishoom, with café sites in Shoreditch, Kings Cross and Covent Garden, draws upon the heritage and tradition of old cafés with all-day menus paying homage to the food of Bombay.
As the business is growing, its management team looked to adopt a software system to enable tighter control and mobility alongside organising staff and maintaining a positive guest experience to ensure each café was running at optimum capability.
NFS’s Aloha system was selected due to its all-encompassing nature to enable full management, including measurements and reporting capability in real time. Aloha has also allowed Dishoom to monitor social media activity and customer engagement to ensure any comments are acknowledged and responded to as quickly as possible.
Says Brian Trollip, Dishoom’s Head of Operations: “Dishoom’s philosophy is steeped in the traditional values of Bombay, bringing the culture, vibe and eating styles to London and we are really thrilled with how it has been received, leading us to grow and establish a further two cafes with more in the pipeline.
“However, with growth, we have to be careful not to lose this essence, which takes intensive management control and focused mobility.
Aloha has proven to be a powerful standalone POS software solution that provides all the information and more to ensure the smooth running of our cafes. We especially like the link of social media so we can see all the feedback from our loyal customer base.”
Aloha from NFS is proven to optimise real time restaurant management and actively increases revenues. With NFS Aloha Orderman, Dishoom can optimise hand held devices specifically designed to deliver orders straight from the table to the kitchen.
In addition, using, Dishoom is using NFS specialist hosted solutions including Restaurant Guard, Gift Card, Loyalty and Insight alongside specialists CFC software to enable management of all three Café locations from just the one unique system.
“Dishoom is a unique dining concept that has paid particular attention to recreate a Bombay café experience in London. With such a specific formula to follow, the focus must be on creating the right vibe to remain successful using a combination of highly reliable technology to run the restaurant operation and great customer facing solutions such as mobile ordering integrated credit cards and social media which deliver a total experience for both the restaurant operator and the guest.”
If there’s one thing that’s appreciated at Luigi Malones, it’s a loyal customer. And with a new loyalty programme provided by Aloha EPOS from NFS Hospitality, the customers are returning in droves – and enjoying a range of rewards as well.
The Irish chain has restaurants in Dublin, Cork and Limerick. Named after an imaginary Italian who loved spaghetti, Luigi Malones is a very popular family-style restaurant.
To build business, a loyalty programme was set up a few years ago, but there was no link to the chain’s in-house till system. As a result, customer transactions and points were sometimes lost. So in April 2006, Aloha Enterprise was installed on a hosted basis, saving the chain any new investment in IT and assuring complete reliability.
According to Luis DeSouza, Managing Director of NFS, the hosted solution represents a major trend in hospitality software: outsourcing of head office IT. “This solution allows any client to link its loyalty programme to its EPOS. The client saves significant money as no investment in IT is required. It also saves on administration time at head office and, as Aloha Enterprise is an online system, it provides access to information from any point in the world,” he comments.
Peter Darragh, Day Manager at the Temple Bar restaurant in Dublin, says the linked system has exceeded his expectations. He also appreciates Aloha’s flexibility. “It’s completely configurable,” he says. “If we want to link it to a particular printer for the use of waiting staff, it’s no problem. It’s also easy to make any seasonal changes to our menu.”
“I used to work for a hospitality software company so I know POS systems,” continues Peter. “Installing Aloha was the smoothest transition I have ever seen – it took only two days. And as it’s a hosted system designed for head office use, we get an overview of all three restaurants without having to contact them separately. This saves a lot of admin time.”
Luigi Malones’ new programme is called the ‘Customer Royalty Card’, with customers accumulating ‘royalty points’ each time they pay their bill. The card automatically tracks and updates expenditure and customers may use the cards at all three restaurants.
In just a few months, the Temple Bar restaurant alone attracted more than 500 customers to its loyalty programme. “We have a good clientele and they can see the benefits,” Peter says. “With the loyalty card they know exactly how many points they accrue with each visit as it’s right on the bill. They don’t have to wait for the statement.”
For the chain, the biggest benefit is that all the data capture is done by Aloha. “The loyalty programme does not increase our workload at all,” notes Peter. “It’s a totally streamlined system.”
In addition, Luigi Malones runs a lunch promotion: the 10th lunch is free – and it’s shown automatically on the card.”The customers are really happy and we’re happy as well. Not only are we getting lots of new and return business but the system is great for training purposes. Aloha is very intuitive so it takes only fifteen minutes to train a new employee. It really is user-friendly.”
Peter stresses how much he likes the support he gets from NFS. “The tech team really know their stuff,” he says.
Going forward, Luigi Malones is considering the introduction of a Corporate Royalty Card. “We’re starting to look at it,” says Peter. “We’re already making a list of companies and we plan to start tasting evenings soon. As the customer loyalty card works so well, we believe that companies will also be interested. And we know we can rely on Aloha Enterprise to handle all the new business we can generate.”