NFS has helped BrewDog grow across the globe as far as Brisbane, as far west as Las Vegas, and have been pivotal in every bar that we’ve worked in.
NFS has helped BrewDog grow across the globe as far as Brisbane, as far west as Las Vegas, and have been pivotal in every bar that we’ve worked in.
It all just works really, really, really well. And as I said, we’ve been with others and we’ve looked at others and nothing compares.
What amazes me every time I speak to them is that there isn’t anything they haven’t done or cannot do.
Dan Smith, Chief Revenue Officer, and Jack Holt, Account Executive, highlight how payment systems have become the backbone of the integrated tech stack and their role in customer experience and data analytics.
Dan Smith, Chief Revenue Officer, and Laura Raccanello, COO, explore the impact of new technologies such as QR code ordering and payments on the guest experience.
Dan Smith, Chief Revenue Officer, and Jack Holt, Account Executive, discuss the importance of understanding our clients’ needs in the initial call and how our consultative approach can help them choose the correct future-proofed solution.
NFS’ Chairman, Luis Desouza, and Taylor Szabo, Head of EPOS Projects, discuss the challenges clients face during the install stage of a new EPoS.
NFS’ COO Laura Raccanello chats with Jack Holt, Account Executive, about how the Hotel EPoS now integrates like never before, offering hotel management new levels of control and insight.
Customers bring those expectations every time they walk through your door. They don’t care how complex your organisation is or how many moving parts sit behind the scenes. They care about how the experience feels: fast, smooth, consistent. And that’s exactly where the pressure is rising.
Most brands don’t fail because of bad food. They fail because their competitors are delivering a sharper, more consistent experience – and customers feel the difference instantly.
“Culture breaks long before customers complain.”
The challenges are familiar: teams working in silos, customer insights scattered across disconnected systems, and decisions made on instinct instead of facts. Everything can feel busy yet still be misaligned with the experience your guests receive. For multi-venue operations, consistency only happens when customer insight and day-to-day execution are joined by a connected hospitality ecosystem that supports everything from planning and operations to the guest journey itself.
Growth isn’t the problem, ambition isn’t the problem; the real challenge is alignment.
When culture, insight, and execution aren’t connected, inconsistency becomes inevitable. And inconsistency is the fastest way to lose loyalty, one experience at a time.
The brands that win are the ones that align their vision, culture, and execution long before customers ever feel the cracks. Consistency isn’t accidental – it’s engineered – and it starts with a hospitality ecosystem that supports the operator’s vision, rather than one that creates more silos.
At NFS, we’re helping multi-venue brands bridge the gap between their vision and their daily execution. We believe your technology should be the heartbeat of your alignment, not the cause of your friction. By connecting every part of your operation into a single source of truth, we help you remove the invisible barriers to growth.
It’s the same connected approach we’re proud to be supporting with brands like:
Dishoom,
Protecting the identity and consistency of an iconic guest experience at scale.
Marugame Udon
Scaling fast-casual efficiency without losing the clarity or pace of service.
Cosmo
Delivering a seamless, multi-cuisine experience supported by operational precision.
Each one proves that clarity and consistency scale when the hospitality ecosystem is built right.
Ask yourself: Are your venues delivering the experience your customers actually want, or the one you’re hoping they do?
Rocky Wilder-Conrad-Banks, Director of IT, Rhubarb Hospitality, talks about his relationship with NFS Hospitality.