Lightspeed overview
Lightspeed is a cloud-based restaurant EPoS and payments system that lets independent operators run orders, payments, kitchen and stock from one place. From tableside ordering to real-time insights, it keeps service smooth, costs under control and your team focused on guests.
Fast, flexible service
Lightspeed EPoS keeps service fast and flexible, whatever your venue.
Give guests more ways to order, from online and QR code ordering to tableside service, and deliver a great experience every time.
Key points:
- Mobile tableside ordering: staff take orders at the table on handheld EPoS devices, while guests can order online, via QR code, or through tableside self-ordering.
- Front- and back-of-house synchronisation: orders go straight from handheld devices to Kitchen Display Systems (KDS), speeding up table turns and keeping the kitchen in step.
- Offline reliability: if the internet drops, Lightspeed keeps trading offline, stores transactions safely, and syncs them to the cloud the moment you're back online.
Embedded payments
Lightspeed Payments builds card processing right into your EPoS, so ordering and payment happen in one seamless system.
Key points:
- Integrated data and real-time insights: every transaction flows straight into your analytics, giving you live sales, customer and menu data with no manual reconciliation.
- Mobile and tableside processing: take payments and split bills anywhere in the venue on handheld devices, giving guests a quick, frictionless way to pay.
- Faster table turnover and smooth operations: with ordering and payment in one system, staff take fewer steps and guests check out faster.
Insights and inventory
Lightspeed Insights and Inventory work hand in hand, giving you full control of back-of-house operations, profitability and smarter decisions.
Real-time reporting and AI help you fine-tune performance, while Lightspeed Inventory tracks stock from kitchen prep to supplier orders.
Key points:
- Advanced Insights: detailed analytics across guests, staff, and menus help you understand customer behaviour, spot your top performers, and refine your menu based on dish performance.
- Personalised benchmarks: see how you stack up against market trends and stay one step ahead of demand.
- Built-in Lightspeed AI: ask questions in plain English, such as "What's my best-selling dish on Friday nights?", and get instant answers with no report exports or spreadsheet digging.
- Ingredient-Level control: track stock down to every ingredient in every dish, keeping recipes consistent and usage accurate as you sell.
- Real-time stock tracking: stock levels update automatically every time an item sells through the EPoS.
- Automated ordering and low-stock alerts: set up recurring purchase orders and low-stock alerts so you never run out of key items.
- Waste and kitchen prep tools: log food waste and manage kitchen prep in one place to cut food costs and reduce waste.
- Third-party integrations: connect specialist inventory partners such as MarketMan for a setup tailored to your operation.
Kitchen and customer displays
Lightspeed's Kitchen Display Systems (KDS) and Customer Facing Displays (CFD) link your front-of-house team, kitchen and guests.
Key points:
- Direct order transmission: orders placed on handhelds or main tills appear instantly on kitchen screens.
- Order fulfilment: in quick-service venues, kitchen and counter staff fulfil orders from a single screen, keeping queues moving at peak times.
- Enhanced checkout experience: customer-facing screens give guests a clear, transparent view of their order at checkout.
Grows with you
Built to scale means Lightspeed is ready for your next big move. You can add new sites, teams, and revenue streams on the same cloud platform, and your setup grows with you.
Key points:
- Centralised multi-location control: manage menus, orders, sales, stock and guest data for every site from one place, and update menus everywhere in just a few clicks
- Adaptable across venue types: whether you grow from a single cafe or pub into casual dining, fine dining, quick service or hotels, you can tailor floor plans, screens and workflows to each new concept
- 200+ integrations and partner API: as your needs grow, plug into 200+ partner integrations, from hotel PMS and delivery to reservations and accounting, or use the partner API to build your own tech stack.
Fast, flexible service
Lightspeed EPoS keeps service fast and flexible, whatever your venue.
Give guests more ways to order, from online and QR code ordering to tableside service, and deliver a great experience every time.
Key points:
- Mobile tableside ordering: staff take orders at the table on handheld EPoS devices, while guests can order online, via QR code, or through tableside self-ordering.
- Front- and back-of-house synchronisation: orders go straight from handheld devices to Kitchen Display Systems (KDS), speeding up table turns and keeping the kitchen in step.
- Offline reliability: if the internet drops, Lightspeed keeps trading offline, stores transactions safely, and syncs them to the cloud the moment you're back online.
Embedded payments
Lightspeed Payments builds card processing right into your EPoS, so ordering and payment happen in one seamless system.
Key points:
- Integrated data and real-time insights: every transaction flows straight into your analytics, giving you live sales, customer and menu data with no manual reconciliation.
- Mobile and tableside processing: take payments and split bills anywhere in the venue on handheld devices, giving guests a quick, frictionless way to pay.
- Faster table turnover and smooth operations: with ordering and payment in one system, staff take fewer steps and guests check out faster.
Insights and inventory
Lightspeed Insights and Inventory work hand in hand, giving you full control of back-of-house operations, profitability and smarter decisions.
Real-time reporting and AI help you fine-tune performance, while Lightspeed Inventory tracks stock from kitchen prep to supplier orders.
Key points:
- Advanced Insights: detailed analytics across guests, staff, and menus help you understand customer behaviour, spot your top performers, and refine your menu based on dish performance.
- Personalised benchmarks: see how you stack up against market trends and stay one step ahead of demand.
- Built-in Lightspeed AI: ask questions in plain English, such as "What's my best-selling dish on Friday nights?", and get instant answers with no report exports or spreadsheet digging.
- Ingredient-Level control: track stock down to every ingredient in every dish, keeping recipes consistent and usage accurate as you sell.
- Real-time stock tracking: stock levels update automatically every time an item sells through the EPoS.
- Automated ordering and low-stock alerts: set up recurring purchase orders and low-stock alerts so you never run out of key items.
- Waste and kitchen prep tools: log food waste and manage kitchen prep in one place to cut food costs and reduce waste.
- Third-party integrations: connect specialist inventory partners such as MarketMan for a setup tailored to your operation.
Kitchen and customer displays
Lightspeed's Kitchen Display Systems (KDS) and Customer Facing Displays (CFD) link your front-of-house team, kitchen and guests.
Key points:
- Direct order transmission: orders placed on handhelds or main tills appear instantly on kitchen screens.
- Order fulfilment: in quick-service venues, kitchen and counter staff fulfil orders from a single screen, keeping queues moving at peak times.
- Enhanced checkout experience: customer-facing screens give guests a clear, transparent view of their order at checkout.
Grows with you
Built to scale means Lightspeed is ready for your next big move. You can add new sites, teams, and revenue streams on the same cloud platform, and your setup grows with you.
Key points:
- Centralised multi-location control: manage menus, orders, sales, stock and guest data for every site from one place, and update menus everywhere in just a few clicks
- Adaptable across venue types: whether you grow from a single cafe or pub into casual dining, fine dining, quick service or hotels, you can tailor floor plans, screens and workflows to each new concept
- 200+ integrations and partner API: as your needs grow, plug into 200+ partner integrations, from hotel PMS and delivery to reservations and accounting, or use the partner API to build your own tech stack.
