Five challenges facing hospitality.
The NFS approach.
Rising costs, staffing pressures, higher customer expectations, pressure on margins, and the challenge of sustainable growth.
NFS brings together the tech, expertise and support needed to help your operation thrive.
From POS and payments to loyalty, stock and labour management, we take the first call, coordinate the ecosystem and keep the tech running, so your teams can focus on your customers.
Your people, empowered.
Cost Pressures
Real, tangible improvements in profitability
From managing labour and stock control, to payment processing and waste reduction, the biggest gains often come from improving the day-to-day decisions that shape your operation. By connecting operational, financial and workforce data, we help you identify opportunities to reduce costs, improve efficiency and strengthen margins.
All that gives us a better idea on how to run our business on a day-to-day basis.”
Steve Lewis, Coyote Ugly
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Rising costs can feel relentless, and significant improvements rarely come from one major change. More often, they come from hundreds of smaller decisions made across labour, stock, payments and operations every day.
We help you bring those decisions together.
By connecting workforce management, stock control, payments, reporting and operational data, we’ll help you gain a clearer picture of where profit is being created, where margin is being lost, and where opportunities for improvement exist. Rather than managing multiple systems in isolation, you benefit from a connected view of the business that helps you identify opportunities faster and act with confidence.
As your managed service partner, we help ensure the technology, reporting and processes behind your operation are working together to support profitability, not add complexity.
Loyalty
The guests you keep are worth more than the guests you win.
Winning new customers matters, yet long-term success comes from giving existing customers a reason to return.
The best loyalty programmes don’t train customers to wait for discounts. They’re built on understanding what guests enjoy, what brings them back, and how to create experiences they’ll want to return for. By bringing together data from across your operation, we help turn insight into stronger relationships and more repeat visits.
They have been great at finding solutions we didn’t know we needed at the time.”
Rob Woolford, Brewdog
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Customers are visiting less frequently, making every interaction more valuable than ever. The challenge is not simply attracting guests through the door, but giving them a reason to come back again and again.
We’ll help you build a more complete understanding of your customers by bringing together transaction data, loyalty activity and guest information from across the business.
This allows you to create more relevant experiences, targeted campaigns and meaningful rewards based on what customers actually value. Whether you’re looking to increase visit frequency, improve customer retention or encourage higher spend, we help turn customer insight into customer loyalty.
The result is a more repeat visits, higher customer value and stronger long-term loyalty.
Operational Efficiency
Great service happens when your people have the time to deliver it.
Technology can’t replace hospitality, but it can remove some of the things that get in the way. By simplifying everyday tasks and connecting information across your operation, we help teams spend more time focused on customers.
It’s revolutionised how we work.”
Steven Littlefair, Fenwick
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Pressure on resources is a reality across the sector. Teams are expected to do more, customers continue to expect excellent service and operators need to maintain efficiency without compromising standards.
We help simplify the day-to-day running of your operation by connecting systems, removing duplicated effort and reducing unnecessary manual tasks.
From ordering and payments to reporting, labour management and operational workflows, we help ensure information moves seamlessly across the business. The result is less time spent managing processes, fewer opportunities for error and more time for teams to focus on customers.
Our role is not simply to provide technology, but to ensure the technology works together in a way that supports you.
Laura nugget: Technology should support your operation, not create more work for it.
Technology should support your operation, not create more work for it.
Customer Experience
Would your guests notice if you were one team member short?
The best guest experiences come from great people, supported by the right tech. When tech removes friction from day-to-day tasks, teams spend less time processing orders and more time delivering great hospitality.
By simplifying operations and making information easier to access, we help create the environment that empowers great service.
When you’ve got a setup that is fast, easy, less key depressions, that in turn kind of adds to the guest experience.”
Travis Toyne, Chilled Pubs
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Customers don’t judge experiences by the systems you use. They judge them by how easy, consistent and enjoyable every interaction feels.
We’ll help create connected customer journeys by bringing together ordering, payments, loyalty, guest data and operational systems. When information flows smoothly across the business, teams have the visibility they need to deliver faster service, more accurate orders and more personalised experiences.
Every touchpoint matters, whether a customer is ordering, paying, redeeming loyalty rewards or providing feedback. Our role is to help ensure those touchpoints feel connected rather than fragmented.
Because better experiences don’t happen by accident, they happen when people are supported by the right technology and partners.
Ever experienced the painful bill splitting at the end of your meal? We can help fix that.
Resilience and Sustainability
Hospitality never stands still. And now more than ever, neither should your tech.
The right partner makes all the difference.
Technology is important, but hospitality businesses need more than software. They need expertise, accountability and support from people who understand the realities of running hospitality operations.
It’s very much partnering rather than supplier and customer.”
Andrew Wrench, Dishoom
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You run the operation. We’ll run the ecosystem.
That’s where managed service makes the difference.
Rather than managing multiple suppliers, technologies and support providers independently, you gain one partner, one accountable team and one point of contact responsible for making the entire ecosystem work.
We take the first call, coordinate the ecosystem and stay accountable.
From implementation and integration to ongoing optimisation, support and strategic guidance, we help reduce complexity and provide confidence that your technology ecosystem can evolve alongside your business.
We turn disconnected technologies into one coordinated operation.
NFS Managed Service advantage
“ It’s very much partnering rather than supplier and customer, which is really important to Dishoom.
Andrew Wrench – Head of Tech
“They support you every step of the way. They’ll guide you with everything you should be doing.
Steven Littlefair – Restaurants Purchasing & Control Manager
“They are always there for you; they never let us down, and they’ve never failed to answer my phone call.
Rocky Wilder-Conrad-Banks – Director of IT
“NFS has helped BrewDog grow across the globe as far as Brisbane, as far west as Las Vegas, and have been pivotal in every bar that we’ve worked in.
Rob Woolford – Food, Beverage & Systems Director
“You can ring up; you’re on short dial, they know who you are, where you’re from, what you do.
Travis Toyne – Commercial Director
“When it kind of came down to picking the best in class tech stack, NFS were pretty critical in kind of putting the pieces together in terms of who’s best for our kind of company, our style of restaurant.
Foresight...
Industry insights from the NFS team
NFS’ COO Laura Raccanello chats with Jack Holt, Account Executive, about how the Hotel EPoS now integrates like never before, offering hotel management new levels of control and insight.
NFS’ Chairman, Luis Desouza, and Taylor Szabo, Head of EPOS Projects, discuss the challenges clients face during the install stage of a new EPoS.
Dan Smith, Chief Revenue Officer, and Jack Holt, Account Executive, discuss the importance of understanding our clients’ needs in the initial call and how our consultative approach can help them choose the correct future-proofed solution.
Dan Smith, Chief Revenue Officer, and Laura Raccanello, COO, explore the impact of new technologies such as QR code ordering and payments on the guest experience.
Dan Smith, Chief Revenue Officer, and Jack Holt, Account Executive, highlight how payment systems have become the backbone of the integrated tech stack and their role in customer experience and data analytics.
NFS’ COO Laura Raccanello chats with Jack Holt, Account Executive, about how the Hotel EPoS now integrates like never before, offering hotel management new levels of control and insight.
NFS’ Chairman, Luis Desouza, and Taylor Szabo, Head of EPOS Projects, discuss the challenges clients face during the install stage of a new EPoS.
Dan Smith, Chief Revenue Officer, and Jack Holt, Account Executive, discuss the importance of understanding our clients’ needs in the initial call and how our consultative approach can help them choose the correct future-proofed solution.
Dan Smith, Chief Revenue Officer, and Laura Raccanello, COO, explore the impact of new technologies such as QR code ordering and payments on the guest experience.
Dan Smith, Chief Revenue Officer, and Jack Holt, Account Executive, highlight how payment systems have become the backbone of the integrated tech stack and their role in customer experience and data analytics.
Book your discovery call and demo
If we’re really going to help you, we’ll need to listen and understand your unique challenges.
It’s only when we truly understand your business and your aspirations for growth that we can deliver a hospitality tech stack that truly delivers.
With NFS, you don’t just get technology – you get a partner invested in your success.
or send us your details and we’ll be in touch
Testimonials
Frequently Asked Questions
What should I look for when choosing a restaurant EPOS system?
Look for an EPOS system that is reliable, easy for staff to use and suited to the way your restaurant operates. Key features should include fast order taking and payments, menu management, kitchen display integration, stock control, table management, customer loyalty and real-time reporting.
It should also integrate with your accounting, delivery, reservations and payment platforms, support multiple locations and scale as your business grows. Strong implementation, training, security and ongoing support are equally important when choosing the right provider.
What services do you offer for new restaurateurs?
We support new restaurateurs from initial planning through to opening day and beyond. Our services include technology consultancy, solution design, EPOS and payment setup, menu configuration, integrations, installation, staff training and launch support.
NFS provides a complete solution tailored to your restaurant concept, budget and growth plans. With one experienced partner managing the technology, you can focus on building your team, welcoming guests and creating a successful restaurant.
What is the difference between cloud-based and on-premise EPOS?
Cloud-based EPOS stores data securely online, allowing authorised teams to access reports and manage operations from almost anywhere. Software updates are automatic, and the system can be easily scaled across multiple outlets.
On-premise EPOS runs primarily on servers located at the restaurant, giving the business direct control over its system and data. It can be well suited to operations with established IT infrastructure, specific security requirements or a preference for managing technology internally.
What are the advantages of a cloud-based EPOS system?
A cloud-based EPOS system puts live sales, revenue and performance data at your fingertips – wherever you are. Updates happen automatically, new locations can be added quickly, and integrations connect your restaurant systems for smoother operations.
With less on-site hardware and maintenance, your teams can focus on delivering outstanding dining experiences. Centralised control, real-time reporting and the flexibility to grow make cloud EPOS a powerful choice for ambitious restaurants and multi-site groups.
What are the advantages of an on-premise EPOS system?
An on-premise EPOS system gives restaurants greater direct control over their technology, data and system configuration. It can be tailored to specific operational requirements and integrated with established on-site infrastructure.
Local processing can also help service continue reliably if internet connectivity is interrupted. This makes on-premise EPOS a strong choice for restaurants with dedicated IT teams, complex requirements or a preference for managing critical systems in-house.
What happens if my EPOS system or internet connection goes down?
Our EPOS solutions are designed with resilience in mind, helping your restaurant continue taking orders and processing essential transactions during a temporary connection failure. Depending on the solution and configuration, offline functionality, local processing and backup connectivity can help keep service moving.
Once the connection is restored, stored transactions and operational data are automatically synchronised. NFS can also recommend the right redundancy and recovery options for your business, supported by ongoing monitoring and expert technical support.
What are the benefits of an integrated tech stack for my restaurant?
An integrated tech stack connects your EPOS with payments, online ordering, mobile ordering, QR code ordering,reservations, delivery platforms, stock control, loyalty, accounting and kitchen displays. Information flows automatically between systems, reducing manual work, duplication and costly errors.
NFS brings these technologies together in one connected restaurant solution, tailored to your operational needs rather than a one-size-fits-all package. With expert implementation, training and ongoing support from a single partner, you gain real-time visibility, faster service and the flexibility to grow across one restaurant or an entire group.
What are the benefits of your restaurant POS system for multi-site operators?
Our solution gives multi-site operators centralised control and real-time visibility across every restaurant. Menus, pricing, promotions and system updates can be managed centrally, while performance can be compared by location, region or across the entire group.
NFS combines flexible technology with expert implementation, training and ongoing support. This helps operators maintain consistency, introduce new locations quickly, control costs and make faster, better-informed decisions as the business grows.
I’m looking to change my restaurant EPOS system. Why should I consider NFS?
NFS offers more than a replacement EPOS system. We take time to understand your operation, challenges and ambitions before recommending the right combination of EPOS, payments, kitchen technology, online ordering, loyalty, stock control and integrations.
Our strength lies in combining proven technology with expert and unbiased consultancy, implementation, training and ongoing support. Whether you operate one restaurant or a growing multi-site group, NFS provides a flexible, connected restaurant management solution designed to improve service, strengthen control and support long-term growth.
Which payment providers do you integrate with?
NFS integrates with leading payment providers, including Dojo, Global Payments and Sunday. These integrations connect payments directly with your EPOS system, helping to speed up transactions, reduce manual errors and create a smoother checkout experience for guests and staff.
Our solutions support everything from secure card processing across multi-site operations to contactless QR code payments and pay-at-table services. Visit our partners page to explore our payment partners and wider hospitality technology ecosystem.
Can I integrate my existing restaurant management software with your EPOS system?
Our EPOS system can integrate with many of the restaurant management tools you already use, including payments, reservations, online ordering, delivery platforms, kitchen displays, stock control, workforce management, loyalty, marketing and accounting systems.
NFS will review your existing technology and recommend the best integration approach. This allows information to flow automatically between systems, reducing manual work and helping you create a connected solution without replacing tools that are already working well for your business.
Check out our partners page to get an idea of some of the solutions we integrate with.
How can your EPOS solution help my business grow?
NFS provides a connected range of tools designed to increase sales, encourage repeat visits and support profitable growth. These include online and mobile ordering, customer loyalty programmes, gift cards, personalised marketing, guest feedback, delivery integrations and data analytics.
Real-time reporting helps you identify your best-selling menu items, busiest periods and strongest-performing locations. As your business grows, centralised management makes it easier to add new sites, maintain consistent menus and pricing, and make faster, better-informed decisions across the entire group.
What is your approach to implementation?
Our implementation begins with understanding your operation, objectives and existing technology. We then design and configure the solution around your workflows, menus, locations and integration requirements, with clear planning at every stage.
NFS manages the process from system configuration and data preparation to installation, testing, staff training and go-live support. This structured, collaborative approach reduces disruption, prepares your team thoroughly and helps deliver a smooth, successful launch.
Watch this video to find out more about how we approach implementation.