Front of house and guest experience
Turn more tables, take more accurate orders and lift average spend without adding pressure on your team.
Whether it’s table management, handheld ordering, QR code ordering and payment, delivery or self-service kiosks, Aloha gives every guest the same great service and fast, secure ways to pay.
Table management
Seat guests quickly and manage tables in real time.
The guest experience starts long before anyone sees your menu. Aloha matches each party to the right table, rotates servers automatically and tracks tables live alongside your EPoS, so you can turn tables faster. Bookings sync from reservation platforms such as Aloha Online Reservations, OpenTable and SevenRooms.
Key points:
- More covers per shift: parties are matched to the right tables, cutting wait times and keeping occupancy high
- Better use of seats: fewer empty or half-filled tables
- Consistent service: covers are spread evenly across the team
- Accurate wait times: hosts see the whole floor at a glance
- Fewer bottlenecks: problem points in the seating cycle are easier to spot and fix
- No double-bookings: bookings and floor status stay in sync, with fewer manual updates
- Keep your current platform: Aloha works with the reservation system you already use.
Mobile EPoS and tableside service
Take orders and payments at the table on handheld devices.
Handheld ordering gives guests fast, accurate service and lets your team look after more tables with ease. In busy bars, servers can use handhelds to keep queues moving at peak times.
Aloha also offers fully integrated QR code ordering and payment, so guests can view and pay their bill in seconds. Because everything connects to the Aloha EPoS and kitchen display system, orders reach the kitchen sooner and tables turn faster.
Key points:
- Faster service: orders go straight from the handheld to the EPoS and kitchen display system
- Fewer order errors: every detail is captured on the device
- Flexible hardware: choose from iPad, Orderman and Aloha OrderPay devices
- A better guest experience: guests can view the bill, split it, add a tip and pay at the table
- Higher spend: handhelds make upselling easy, and QR ordering tends to increase average order value
- Labour savings: staff spend less time chasing bills and more time on the floor, so they can serve more guests.
Faster table turns
Shorter waits mean more covers per service.
Every minute saved between seating and payment is a chance to serve another table. Aloha brings together handheld ordering, pay at table, QR code ordering, direct kitchen routing and live seating management, so servers spend less time at a central terminal and more time with guests. The result is shorter waits, fewer walkaways and more revenue from every service.
Key points:
- Less time at the terminal: servers enter orders at the table, cutting out trips to a central EPoS
- Quicker payment: industry data suggests pay at table can save an average of 15 minutes per table
- Smoother kitchen communication: kitchen display integration speeds up ticket preparation and eliminates lost tickets
- Predictable turnover: front-of-house staff can track open seats and table status in real time
- No app needed: guests can order and pay from their phone without downloading anything, even at peak times
More guest reviews
Pay at table that prompts reviews.
Let every payment bring in feedback. Aloha works with the Sunday app to prompt diners for a Google review as they pay, so you can respond quickly and see what’s working and what isn’t.
Key points:
- Stronger online reputation: Google is where most diners look for reviews
- Built into checkout: when guests scan the QR code to pay, they are prompted to leave a review
- Effortless for guests: they are taken straight to Google and can leave a review in one tap
- Useful insight: track metrics such as top-rated servers and guest satisfaction scores for food, service and ambience
- Faster replies: AI-assisted templates help you respond to reviews quickly
Self-service kiosks
Transform self-service with Aloha Kiosk.
Aloha Kiosk is the ideal self-service ordering and payment solution for quick service restaurants. Fully integrated with the Aloha EPoS, it shortens prep times, keeps queues moving and increases average order value. While the kiosk takes orders, your team can focus on preparing food.
Key points:
- Choice of hardware: countertop, wall-mounted or floor-standing units, with NCR and third-party options
- Seamless EPoS integration: kiosk orders go straight to the kitchen
- More revenue: customers are automatically offered relevant add-ons and extras
- Greater accuracy: customers enter their own orders, reducing remakes and food waste
- Better use of staff: your team spends less time keying orders into the till and more time preparing food, assembling orders, and keeping the dining area clean.
Table management
Seat guests quickly and manage tables in real time.
The guest experience starts long before anyone sees your menu. Aloha matches each party to the right table, rotates servers automatically and tracks tables live alongside your EPoS, so you can turn tables faster. Bookings sync from reservation platforms such as Aloha Online Reservations, OpenTable and SevenRooms.
Key points:
- More covers per shift: parties are matched to the right tables, cutting wait times and keeping occupancy high
- Better use of seats: fewer empty or half-filled tables
- Consistent service: covers are spread evenly across the team
- Accurate wait times: hosts see the whole floor at a glance
- Fewer bottlenecks: problem points in the seating cycle are easier to spot and fix
- No double-bookings: bookings and floor status stay in sync, with fewer manual updates
- Keep your current platform: Aloha works with the reservation system you already use.
Mobile EPoS and tableside service
Take orders and payments at the table on handheld devices.
Handheld ordering gives guests fast, accurate service and lets your team look after more tables with ease. In busy bars, servers can use handhelds to keep queues moving at peak times.
Aloha also offers fully integrated QR code ordering and payment, so guests can view and pay their bill in seconds. Because everything connects to the Aloha EPoS and kitchen display system, orders reach the kitchen sooner and tables turn faster.
Key points:
- Faster service: orders go straight from the handheld to the EPoS and kitchen display system
- Fewer order errors: every detail is captured on the device
- Flexible hardware: choose from iPad, Orderman and Aloha OrderPay devices
- A better guest experience: guests can view the bill, split it, add a tip and pay at the table
- Higher spend: handhelds make upselling easy, and QR ordering tends to increase average order value
- Labour savings: staff spend less time chasing bills and more time on the floor, so they can serve more guests.
Faster table turns
Shorter waits mean more covers per service.
Every minute saved between seating and payment is a chance to serve another table. Aloha brings together handheld ordering, pay at table, QR code ordering, direct kitchen routing and live seating management, so servers spend less time at a central terminal and more time with guests. The result is shorter waits, fewer walkaways and more revenue from every service.
Key points:
- Less time at the terminal: servers enter orders at the table, cutting out trips to a central EPoS
- Quicker payment: industry data suggests pay at table can save an average of 15 minutes per table
- Smoother kitchen communication: kitchen display integration speeds up ticket preparation and eliminates lost tickets
- Predictable turnover: front-of-house staff can track open seats and table status in real time
- No app needed: guests can order and pay from their phone without downloading anything, even at peak times
More guest reviews
Pay at table that prompts reviews.
Let every payment bring in feedback. Aloha works with the Sunday app to prompt diners for a Google review as they pay, so you can respond quickly and see what’s working and what isn’t.
Key points:
- Stronger online reputation: Google is where most diners look for reviews
- Built into checkout: when guests scan the QR code to pay, they are prompted to leave a review
- Effortless for guests: they are taken straight to Google and can leave a review in one tap
- Useful insight: track metrics such as top-rated servers and guest satisfaction scores for food, service and ambience
- Faster replies: AI-assisted templates help you respond to reviews quickly
Self-service kiosks
Transform self-service with Aloha Kiosk.
Aloha Kiosk is the ideal self-service ordering and payment solution for quick service restaurants. Fully integrated with the Aloha EPoS, it shortens prep times, keeps queues moving and increases average order value. While the kiosk takes orders, your team can focus on preparing food.
Key points:
- Choice of hardware: countertop, wall-mounted or floor-standing units, with NCR and third-party options
- Seamless EPoS integration: kiosk orders go straight to the kitchen
- More revenue: customers are automatically offered relevant add-ons and extras
- Greater accuracy: customers enter their own orders, reducing remakes and food waste
- Better use of staff: your team spends less time keying orders into the till and more time preparing food, assembling orders, and keeping the dining area clean.
