Posts Tagged ‘Scheduling Software’

Technology is good – but don’t lose the personal touch

Wednesday, May 22nd, 2013

You run a business. Large or small, one thing is for certain. Clients and customers visit your building. They check in, they check out. But what kind of impression do they get?

The personal touch, with a smile from a friendly receptionist, goes a long way towards improving your customer’s experience. But what if you have embraced so much of the latest visitor management technology, even to the extent of replacing receptionists, does that make your visitors feel less human and more like items to be processed?

Getting the balance right is a challenge, and it’s one that many business organisations are meeting by looking towards the hotel industry, contrasting the way a hotel greets its guests with the way a corporate workplace treats its visitors.

The two service scenarios are very similar. The difference is in the personal touch, otherwise known as a branded service.

A branded service can be defined as any organisation that provides a more general experience for the customer that goes beyond the pure or basic service or product on offer. In the case of a hotel, that might mean one that delivers a higher than usual level of customer service. It’s not unusual in the hotel industry, so why should it be different in the corporate world?

According to a recent Gallup poll, a branded service generates higher profits, higher customer loyalty, higher sales and above average productivity. It also delivers higher than average levels of employee engagement.

So what can your business learn from the way a hotel builds its branded service, and how can you build your own version?

To address this issue and more, NFS Technology Group have introduced a new series of three White Papers on Visitor Management. Part 2, How to create a branded service is available now. Download it here.

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How dashboard data simplifies statistics

Friday, February 1st, 2013

If you work in a building that checks visitors in and out during the day, you probably need an accurate assessment of how many people are on the premises. You need the information to be accurate, up-to-the minute and easy to read. That’s where dashboards come in useful.

You might think of a dashboard as something which supports an instrument panel in a car to give information about speed, revs, mileage, etc. Now think of something similar on a computer screen, giving you information on other scenarios with a simple, graphical interface.

Dashboards are a major aspect of Business Intelligence, one of the most important tools for gathering, storing, analysing, and providing access to data to help enterprise users make better business decisions.

In the example mentioned above, the Dashboard’s indicator creeps up as someone checks in, falls back as a person checks out, automatically giving exact real-time information about the number of visitors to that building at any one precise moment.

The technology can of course be used for other purposes too, as different departments have different needs. Whilst one department might need instant information about the number of visitors in the building, another will be looking at how rooms are being used, whether room utilisation is greater in the morning or the afternoon. Meanwhile, reservation teams might need to examine who are the worst offenders in booking room space, but then not turning up to use it.

Dashboards on computer desktops to relay live statistics in easy-to-read graphics can be a component of Rendezvous Workspace scheduling software from NFS Technology Group. The data can be exported as PDF, Word or Excel files at the click of a button, allowing for further data manipulation before importing into a different application

Find out more about how Dashboards and Exports can work for you.

Read more about how Rendezvous Workspace can revolutionise your way of working.

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Use dashboards to drive Business Intelligence

Monday, January 21st, 2013

If you thought a dashboard was something you found only in your car, think again. Dashboards are becoming increasingly important in the computer world – not to drive cars, but to drive Business Intelligence.

Dashboards, in the computer sense, take real-time information and display it in a quick and easy-to-read graphical format. For example, a computer dashboard might include an instrument to measure the flow of visitors in and out of building. The Dashboard’s indicator creeps up as someone checks in, falls back as a person checks out, automatically giving exact real-time information about the number of visitors to that building at any one precise moment.

Such information can prove invaluable to departments that include reception, corporate real estate, central reservation teams and service staff, all of whom can check and then export data to allow further manipulation without the need for re-keying. It allows information to be taken away for easy distribution – and removes the opportunity for human error.

Different departments will have different Dashboard needs. Whilst one department might need instant information about the number of visitors in the building, another will be looking at how rooms are being used, whether room utilisation is greater in the morning or the afternoon. Meanwhile, reservation teams might need to examine who are the worst offenders in booking room space, but then not turning up to use it.

Data can be exported as PDF, Word or Excel files at the click of a button, allowing for further data manipulation before importing into a different application.

Dashboards on computer desktops to relay live statistics in easy-to-read graphics can be a component of Rendezvous Workspace scheduling software from NFS Technology Group.

Find out more about how Dashboards and Exports can work for you.

Read more about how Rendezvous Workspace can revolutionise your way of working.

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Vital statistics that are indispensable to your business

Friday, December 7th, 2012

Someone once said that statistics might be used as a drunken man uses a lamppost – for support rather than illumination. That was then, this is now. Today statistics play a major role in the world of Business Intelligence.

One way Business Intelligence works is in the means by which organisations use workspace. It breaks down to Operational Reports and Statistical Reports.

Statistical Reports are used to analyse and report on the metrics of how space is being utilised in an organisation, but also to provide statistics on services and employee performance. Such reports are indispensable to service managers, reception managers, central reservation team managers and corporate real estate personnel.

The reports can help quantify factors like chargeback actions; most and least booked spaces; the number of space bookings by type; the number of rooms, desks, lockers and other space bookings made during peak periods; percentage utilisation… and more.

Whilst it was once enough for Statistical Reports to be stored in a database, today, the complications of Statistical Reporting are simplified with scheduling software like Rendezvous Workspace from NFS Technology Group. Rendezvous Workspace is a powerful browser-based software solution using the latest Microsoft .Net technology to offer various reporting categories.

Statistical Reports are the key to ensuring space and services are managed effectively and efficiently. Make sure your teams are equipped with accurate and up-to-date information to guarantee they make the correct decisions for the business.

Find out more about how Statistical Reports work in the world of Business Intelligence.

Read more about how Rendezvous Workspace can revolutionise your way of working.

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Are you business intelligent?

Thursday, October 25th, 2012

Business Intelligence is fast becoming one of the most important tools for gathering, storing, analysing, and providing access to data to help enterprise users make better business decisions.

So how important is Business Intelligence to you? In a world dominated and largely controlled by computer technology, it should be very important. But what does it mean to you, and how does it all come together?

One way is in the means by which workspace is used in any organisation, and how Business Intelligence is linked with different types of report. Let’s look at Operational Reports.

An Operational Report refers to how people perform their daily tasks: who requires workspace, how they use it, what bookings are made and what services are required. Different departments of any organisation naturally have different needs, depending on whether they are involved with, for example, catering and AV, reception staff, central reservation teams, or financial people. All benefit from comprehensive Operational Reports.

At one time it was enough that reports be stored in a database with a separate paper-based diary. Today, with different reports needed for different areas of business, the complications of Operational Reporting are simplified with scheduling software like Rendezvous Workspace from NFS Technology Group.

It is imperative that Reports generated in your Scheduling Tool are versatile, meaning that reports can be exported to a variety of formats – like PDF, Word and Excel – at the click of a button. In this way, for example, an export charge-back report can be output to Excel for manipulation before importing into a finance application.

Rendezvous Workspace, the powerful scheduling software from NFS Technology Group, allows you to do all this and more.

Find out more about how Operational Reports work in the world of Business Intelligence.

Read more about how Rendezvous Workspace can revolutionise your way of working.

 

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Workspace Agile Working Component 3: The Smart Phone – The Office You Can Slip In Your Pocket

Friday, September 28th, 2012

First there was the traditional office – four walls, a desk and a row of filing cabinets. Then came hot-desking with everything needed saved and available any time, anywhere from a laptop. Now, thanks to the latest technology, comes the office that you slip into your pocket.

The technology comes courtesy of Workspace, from NFS Technology Group. Workspace works perfectly with Firefox, Internet Explorer, Google Chrome, Safari and Opera. This allows users to access the system from practically any device that has a web browser and internet connection – and that includes the pocketable iPhone and Blackberry.

With Workspace and a smart phone, the operator can make a list of daily requirements required for a meeting – projector, laptop, soft drinks, etc – and communicate those needs to everyone in the loop.

Others who are connected have the opportunity, by using their smart phones, to approve or deny requests. Items can be retrieved from meeting rooms and the system updated, keeping everyone in the loop.

Full details can be found in a new Workspace Agile Working White Paper from NFS. Download it here.

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Global communication: big solutions for a small world

Wednesday, August 1st, 2012

The world is getting smaller, as video conferencing and telepresence have made global meetings an everyday aspect of business life.

So why, in this age of instant communication, and an “always on” culture, do some people find organising a global meeting such a challenge? Maybe it’s because there are so many factors to consider, organise and bring together: multiple time zones, people and space availability, scheduling, communications and notifications.

It can be so overwhelming that people do not even want to begin the process. But the good news is that today’s technology can take the burden off your shoulders and bring together many of those otherwise difficult to manage aspects.

Consider the tools you need to plan a global meeting. The core toolkit should include the following:

• Availability of participants

• Availability of space

• Ability to book/request resources

• Communications and notifications, linking all service providers

• Activity management, with prompts and reminders to deal with a plethora of tasks.

Today, the browser-based Rendezvous Room and Resource Scheduling Solution from NFS Technology Group provides instant information on space and resource availability, critical to the effective planning of global meetings. But, when choosing a solution like this, do not fall into the trap of limiting the scope of the toolkit to local property management. The game is now being played at the enterprise level, so select the technology solutions that deliver multi-location information and deal with key business issues such as time zone management.

As changes happen, communication plays an important role in global meeting organisation. There too, the Rendezvous Scheduling Solution lends support.

Information is available on factors such as the availability of a video conferencing room across all locations on the date and time required.

The capability to automatically communicate with service providers, such as catering and AV, in a structured manner is also available.

If a meeting room is changed in one location relevant parties can be informed, using the appropriate communications and can be received on their devices – iPhone, iPad, Blackberry, Android.

Select the Rendezvous Scheduling Solution to support your global meetings, design the process to make it simple for all involved, and you will be ready to expect the unexpected.

Learn more about how NFS can help with your scheduling needs.

 

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Making a start with video conferencing

Thursday, May 24th, 2012

So you want to get into video conferencing, but don’t know where to start?

Well, you could start by thinking about reliability, versatility and security. You need to consider ease of use, accessibility, cost effectiveness, who will use it and how.

Confused? Don’t be. It’s for that very reason that NFS Technology Group have put together a white paper to back up their Video Conferencing eBooks, with tips on are the important points that you need to consider and ask about when you meet your video conferencing supplier.

Download it here

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The New Generation of Video Conferencing

Monday, May 14th, 2012

Businesswoman working on the iPadVideo conferencing is now more affordable, more mobile and easier to use.

It’s true that top-notch video conferences are still held in boardrooms with giant screens to show attendees from around the world. But today it’s equally possible to conduct a conference sitting at your desk, using your own PC – or anywhere, using an iPad.

If you thought you needed a team of technicians to make it all happen, think again. More and more businesses are outsourcing their video conferencing needs to experts who install, service and operate the equipment on your behalf.

And, with the latest scheduling technology deployed in single sites or spanning multiple locations and time zones, calendars can be automatically checked to put the right people together at the right time.

All this and more is explained in detail in the latest eBook from NFS Hospitality, The New Generation of Video Conferencing. Download it here.

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Ten tips for top conferences

Monday, November 28th, 2011

Running a conference is easy. Choose your subject, get some speakers together, find a venue, send out invitations and let the day take care of itself. That’s the way it might seem if you have been to a badly organised conference where boredom was the theme of the day.

The fact is that running a successful conference relies on meticulous planning, from venue choice to speakers, from travel details to the equipment needed, from catering to accommodation – all wrapped up in one neat, cost-effective package.

Here are ten take away tips for conference venue operators to pass on to clients organising events at their venues.

1. Think of a different way to present points. Make the environment attractive and distinctive. Give your delegates something to think about and take away with them.

2. Define your audience and design the programme to meet their needs. Canvas potential delegates and ask for suggestions about content.

3. Choose a convenient venue. Consider travelling arrangements, the nearest station, motorway proximity, ease of parking.

4. Start at a time convenient to those travelling long distances. Avoid school holidays.

5. Visit the venue in advance. Check its size, facilities for AV, wi-fi, broadband connection, accommodation and catering.

6. Ensure the venue is cost-effective. Don’t forget to include speakers’ fees in your costs. Consider sponsorship to offset expenses.

7. Give speakers plenty of time to prepare an effective presentation. Check that their presentation does not deviate from the conference theme.

8. Give delegates notice in advance with a mailshot. Detail the conference content, how to get to there, time of registration, what they need to bring. Ask about accommodation and dietary needs.

9. Arrive well before registration to check details and that all facilities are in place. Before the start, ensure each speaker has what he or she needs.

10. At the end of the conference, personally thank the speakers, the chairperson and, of course, the delegates for attending.

For more information about the latest technology behind successful conferences go to http://www.nfs-hospitality.com/rendezvousoverview.html

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