When Coyote Ugly’s payment system couldn’t keep up, NFS uncovered the truth and found an 18% saving.
Coyote Ugly knew its payment setup had some issues, but they couldn’t figure out why.
Service felt slower than it should, staff were dealing with a constant stream of problems, and the whole system just didn’t feel built for the pace of a busy bar. Then, talking with NFS, a hospitality partner who understands how venues really run, everything became clearer.
NFS reviewed the setup, uncovered the real causes of the problems, and found something Coyote Ugly hadn’t seen. They were being charged for things they didn’t need, their rates were above standard, and switching to a better solution would save them 18%. That discovery changed things in an instant because 18% isn’t just a small win; it’s money that goes straight back into the business.
The setup that wasn’t built for hospitality
Before NFS stepped in, Coyote Ugly were relying on a payment system that simply couldn’t keep up with the pace of hospitality. The network kept dropping, transactions froze mid-payment, and staff had to restart systems or move customers around just to get orders to go through. Anyone who’s worked in a bar knows how quickly these issues can derail a shift. They slow everything down, frustrate staff, and create pressure nobody needs.
The lack of integration made it worse, as staff had to key in every amount manually, adding time to every payment, and leaving plenty of room for mistakes. The one‑to‑one terminal pairing meant only one device could connect to a till at a time.
The 18% moment that changed everything
When NFS reviewed the operation, they didn’t just look at the tech. They looked at the business. They checked what they were being charged for and compared it to what they actually needed. That’s when they uncovered the 18% saving. It wasn’t just a better deal; it was a sign the venue had been overpaying for too long.
With the issues clear and the saving on the table, NFS recommended Dojo as the best solution. It was the right fit for the pace, pressure, and flow of a venue like Coyote Ugly.
How NFS and Dojo turned the situation around
Once the new system went live, the change was immediate. Payments finally kept up with service because the systems were integrated properly. Staff didn’t have to key in payments manually, which made transactions quicker and far less stressful.
They could use more than one terminal per till, which meant faster turnaround. And with automatic 4G backup built into the devices, payments kept running even when the network dipped. The whole atmosphere changed because the technology was finally supporting the team instead of slowing them down.
A hospitality partner from start to finish
NFS didn’t just recommend the solution; they delivered it. They attended site, installed the new payment setup, trained the whole team, and stayed on site for the first day of trading to make sure everything ran smoothly. The venue also gained full 24/7 support from NFS for payments, giving them a partner they can rely on whenever they need help.
The result: faster service, happier staff, and a saving that makes a difference
Since switching to the NFS and Dojo hospitality ecosystem, Coyote Ugly’s seen faster transactions, fewer interruptions, and a smoother service flow. Staff can move freely, customers get served quicker, and the payment issues that once caused stress have disappeared. Most importantly, the 18% savings are now being used where they actually make a difference.