How Rendezvous future-proofed a leading university’s booming venue business

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The University of Central Lancashire (UCLan) is one of the largest and most progressive universities in the UK with an outstanding track record in student wellbeing, educational excellence and research.

UCLan has developed an enviable reputation for professional services and state of the art venues – spread over multiple campuses and with capacity for up to 475 delegates, the venue business is an important revenue generator.

Choosing the perfect venue management system

When the needs of the venue business outgrew their basic booking system the university looked for a solution.

After a rigorous selection process, it decided on Rendezvous venue management software. Rendezvous meets UCLan’s needs for a sophisticated system providing the opportunity to generate more actionable information while its hospitality business grew.

Integrating with finance

Rendezvous also solved a specific issue. The university was getting more bookings and needed to align the information from the booking system with its finance system.

Thanks to Rendezvous, it can now integrate its finance system so it could easily produce invoices for both internal and external events.

Jackie Cunningham, Assistant Catering Manager, says:

“We have been able to track and check all bookings leading to a more streamlined service, giving us tighter control over invoicing both internally and externally.”

Streamlining processes and resources

As well as future-proofing their IT investment, UCLan is enjoying many other benefits.

During uncertain times, with Rendezvous by UCLan’s side it has maintained outstanding event services while streamlining operational processes and achieving pinpoint control of its resources with the comprehensive reporting suite.

Powerful yet easy to use

Rendezvous has provided better data analysis, streamlined operations and more timely invoicing, but remains easy to use.

Rendezvous is designed to work on any browser, and its clean and modern interface is highly intuitive. With the help of the friendly NFS support team at their disposal, Jackie explains:

“I’ve not really had the need to use the support desk as any issues can usually be worked out, but on the odd occasion that I have the process has been straightforward and very helpful and I appreciate the UK based support.”

Conclusion

Rendezvous has exceeded UCLan’s initial requirements to provide a sophisticated booking and billing system.

With a powerful feature set, actionable reporting, ease of use and all the functionality it requires to drive the business forward, Rendezvous is a great long-term investment.

As normal venue business gets back into action, the university is now perfectly positioned to take advantage of demand – and for an already booming business, the future looks assured.

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