Stunning venue uses Rendezvous to drive efficiency and improvement

Designed by acclaimed City architect, George Kenyon, the Civic Centre is one of the key landmarks in Newcastle-upon-Tyne. At over 60 metres tall it offers a striking modernist backdrop to many prestigious events in the city. 

Events team running in perfect harmony

With such a pivotal role to play in the city’s civic life its essential the centre runs like a well-oiled machine and they required a booking events software to support this. Rendezvous venue and events management software from NFS Technology matched their venue operational requirements. 

With a large and busy events team operating over two sites, it was imperative that the solution offers the capability to be always accessible, both at an operational and management level. As a cloud-based solution, Rendezvous delivers.

It is not only internal communications which have improved, thanks to Rendezvous the client experience has been enhanced too. Using Rendezvous, the team can send client contracts automatically out of the system within minutes – saving hours of admin time while improving customer service and substantially increasing their conversion rate. 

Management information at their fingertips

Rendezvous has done more than streamline the day-to-day operations, it has enabled them to rationalise processes at a more granular level. 

Thanks to Rendezvous venue management software, the various departments from events to sales to accounts have a wealth of management information that they can readily access to drive effective change. SSRS reports allow them to interact with budgets, pipeline analysis, conversion and lead-time reports, profit and loss and more.  

Outstanding support

The software has become pivotal to the long-term success of the centre and with that comes the need for customer centric support. James Thomas of Newcastle Civic Centre, is fulsome in his praise of the NFS support team: 

“I have spoken with Deborah Dew on many occasions, especially during the integration of the new update and she was brilliant. If I have ever needed any more information or something demonstrated to me, Deborah was always available to help.”

Conclusion  

Rendezvous venue management software has delivered a cost-effective solution with a quick ROI. So much so they installed the EPOS solution, Aloha from NFS, to manage their bars and restaurants. 

All in all, they have an excellent solution for managing events, food and beverage at an operational level while providing all the management information they need to drive the business forward. Backed by our exceptional support team we trust that there will be many more years working together. 

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