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New look, great food and flexible tablet EPOS add up to success at the Rose and Crown

Home Resources Case Studies New look, great food and flexible tablet EPOS add up to success at the Rose and Crown

Following a stylish renovation, the Rose and Crown at Essendon in Hertfordshire is enjoying its reputation as a venue that offers local people London quality without having to travel into the capital.

With a new Head Chef with Michelin stars under his belt, the pub and restaurant has roared back from the pandemic with a fantastic offering for guests – and a new tablet EPOS system from NFS.

It’s all paying off brilliantly, according to General Manager Rebecca Starling.

“Our owners Debbie and Charles Davis found our Head Chef Alex Parker, who came out of Claude Bosi at Bibendum at Chelsea, and he has created a fabulous a la carte menu,” she said.

“We’ve completely revamped and stay true to the ideology of being a country pub. We have the pub side and the restaurant side, so we need an epos system that can handle both.”


A highly flexible and capable system was needed – and the answer came in the shape of the tablet EPOS from NFS, leading providers of hospitality technology across the UK.

Rebecca said: “Our heavy footfall means we need to be speedy on the till on the pub side when people want to come up to the bar and pay for a single drink.

“On the restaurant side, you need to be able to really hone things down if people are having a drink in a certain way or the food in a certain way.

“You need to be able to add different options – even in areas such as the coffee menu where we have three different coffees to choose from.  So we’ve had to create almost two separate sites and two separate approaches.”


Stringent selection process

Debbie and Charles’ son Glenn, the company Director, decided on the NFS tablet EPOS after a stringent selection process.

“He didn’t want to go for a huge system, he wanted something that was a little smaller and more intimate,” said Rebecca. “We wanted one-on-one time with people, rather than just telephone helplines or a company based in America.

“The whole ethos of this place is growing more intimate relationships with businesses, and that’s one of the big reasons we chose NFS.

“We were also pleased with the option NFS offers to have 4G back-up in case our wi-fi goes down. I’ve worked in so many placed where the wi-fi packs up and the whole till system goes down – so the 4G offering really stood out for us.”

Next steps for the Rose and Crown

NFS swiftly carried out the deployment of the tablet EPOS system and trained up the Rose and Crown team to make the most of it. The new system is working well at the busy venue, and the leadership team are now considering further developments with the NFS tablet EPOS.

“We’re very pleased with the way everything has gone, and particularly with the direct support we’ve received from the NFS team – it’s been really good,” said Rebecca.

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