EXCITING-NEW-RESTAURANT-CONCEPT

The most exciting restaurant venue to appear in the UK opened on August 4th in London.
Shaka Zulu, in the world-famous Stables Market in Camden, represents authentic African food with a dining ambience and cultural experience that is as close to South Africa as you will get – probably in Europe. It is a must for lovers of great food, planners of unique events and just simply as a great night out.

Shaka Zulu offers three dining concepts: Braii, or South African barbecue; Durban curry; and Cape Town fish restaurant. These are offered to guests who are able to sit in one of the venue’s three very different areas, comprising restaurant, lounge and members’ club, all designed around the African theme with original hand carvings and contemporary African art.

To successfully manage this new, multi-concept venue, Shaka Zulu sought integrated solutions that could grow with the business, and turned to NFS Hospitality for many of its IT needs.

Shaka Zulu brings together three concepts and provides an environment for the casual diner, be they corporate or leisure guests, seeking a more intimate club dining experience,” says Roger Payne, MD of this exciting new venue.

In addition to outstanding cuisine, Shaka Zulu will also offer great service, and to do this we’ve invested heavily in staff recruitment and training as well as in new technology. Our selection of the NFS suite of software was based around having a single provider for all our needs, spanning front and back of house operations, as well as the comfort of knowing that we will benefit from a 24/7 support desk.

Shaka Zulu’s technology investment brings together a leading EPOS solution: Aloha, with state-of-the-art handheld tableside ordering: Orderman and a graphical front of house table reservations solution: Guest Manager.

It will give us the ideal combination to provide fast and efficient customer service, whilst also having the controls in place to operate a significant restaurant business with a total capacity of 800+ seats,” comments Payne.

According to Luis Desouza, NFS CEO, “Our Aloha EPoS suite includes an integrated back office solution that can easily be extended to other Shaka Zulu outlets in the future, enabling centralised management of all locations in real time.

In addition, the newly released Guest Manager, for table management and CRM, is designed to help a business optimise the guest experience and maximise seat utilisation. “Guest Manager will be invaluable for the size and functionality of this unique new venue,” notes Desouza. “Increasingly in this competitive market, restaurants need to move to marketing themselves effectively to stay ahead of the game. With integrated CRM, Shaka Zulu will be in a strong position to do this.

As well as being open to members and the general public, Shaka Zulu hopes to host events at the venue, and for this they need to implement suitable and efficient technology that is able to handle simultaneous events on the same day, and also the booking of all available space. NFS’ Rendezvous SaaS is the solution selected by Shaka Zulu to meet these challenges, and this will be fully integrated with the Aloha suite.

Rendezvous SaaS is fully integrated scheduling software for event management, meetings management, catering and resources. The software is expected to help Shaka Zulu run a successful and streamlined events business, whilst all the time substantially reducing its costs and delivering a good return on investment.

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