Aloha by NFS, the leading EPOS software for restaurants, bars and hotels, is celebrating a busy year of growth in 2019 – and 2020 is looking even more positive.
The company has seen a number of existing clients expanding internationally, with new clients coming on board and additional technology partners being chosen to add further enhance the Aloha EPOS software mix.
So here is just a flavour of the big developments we’ve seen in 2019.
It’s vital to keep ahead of trends in the hospitality industry in these quick-changing times, and NFS constantly builds on Aloha’s capabilities to meet evolving demand.
Deliveroo: As home delivery continued to offer new revenue streams for restaurants, NFS added integration with Deliveroo to its capabilities this year.
Head of sales Chris Cartmell said: “Aloha now streamlines the process of fulfilling home orders.
“When a customer orders food via Deliveroo, Aloha’s takeout management system displays the order at on a tablet in the kitchen or prints it on the kitchen printer. Kitchen staff don’t need to re-key the order into their system.
“This saves time and ensures the order is ready for delivery with minimum admin.”
Alexa: Aloha’s new Voice Ordering service harnesses Amazon’s Alexa voice assistant to provide customers with an incredibly effortless link to your restaurant or bar.
The customer asks Alexa to open the app for a favourite eating place, and Alexa asks if they want their usual.
The customer says yes or no, making another selection if required, then agrees a delivery or collection time. The order goes instantly to the restaurant kitchen and payment is taken automatically.
Como: Aloha now partners with this top customer loyalty program, which helps hospitality businesses track their customers and their moves—then motivates them to make a return visit.
Kitchen CUT: NFS has consolidated its relationship with the software that helps chefs track potential allergens down to ingredient level, and also provides the ability to cost individual dishes and menus accurately.
Aloha EPOS software is used by hospitality businesses across the world, including Hawksmoor and Dishoom, who appreciate its ability to streamline operations, control labour and stock, and reduce waste.
Several clients have made some particularly bold moves during 2019 with the help of the beyond-EPOS system, including:
The successful UK based craft beer brewing and bar company uses Aloha EPOS software across its estate – and recently stretched it all the way to Australia.
Chris Cartmell said: “BrewDog have successfully opened Brisbane DogTap, a brewery as well as bar, and asked for support from Aloha by NFS.
“We sent the technology all the way around the world, and it’s up and running perfectly for our ambitious, innovative customer.”
BrewDog have also opened a DogTap in Berlin, and are getting ready to open an Outpost in Dublin.
The bar chain is continuing to grow across the UK – and it will soon be operating in Cologne in Germany and in Singapore.
New clients have also enjoyed Aloha by NFS through the year – one is the M Restaurant group, which has merged with long-standing Aloha customer, restaurant group Gaucho.
Aloha operates in the fine dining sector, too – in September, chef Ben Tish opened Norma at the Stafford on Charlotte Street in London, inspired by travels in the Southern Mediterranean.
9 reasons why restaurants choose Aloha by NFS
1. Handheld devices
Servers have handheld devices including tablets for taking customers’ orders and payments at the tableside – and managers can view operations in real time online via their mobile or laptop.
2. Speedy service
Orders go straight to the kitchen, where Aloha EPOS software integrates with kitchen automation screens or printers. After the meal, staff can take payment at tableside, splitting bills in an instant.
3. Loyal guests
Aloha captures important information about customers from the minute they book online. This includes info on their preferences so you can create targeted email offers they will enjoy.
4. Easier course management
Aloha means you can split courses to assist the kitchen, or make amendments such as a starter as a main course. In the kitchen, the printer or screen displays the right information to each station.
5. Improved menu management
With Aloha EPOS software, you manage the display for different times of day so staff do not have to deal with a huge menu. A screen layout appropriate to the job code of the staff member is displayed.
6. Flexible order management
The software provides flexible table maps so specific orders can be allocated to tables. You can transfer a whole ticket or part, and merge or split tables if diners move.
7. Better control of costs, waste and allergens
Aloha EPOS software provides useful control in areas ranging from costs to ingredient selection to allergen warnings.
It tracks menu items that are selling well, flags up trends and delivers comprehensive forecast reports so you can make sound procurement decisions and cut waste.
8. Improved cash management
Aloha EPOS software tracks transactions as they happen, so you can constantly view your cash position, online.
9. Skilled staff
Aloha is simple to learn and use, and staff can up and running on it within hours.